All systems are operational
Maintenance
Scheduled Maintenance: DXB-MXL IOS upgrade

As part of our commitment to quality and continual improvement, iomart plans to conduct maintenance on the 21/04/2025. The work specifically will be to upgrade DXB MXL switches A1 & A2 firmware.

We are writing to inform you of our intention to conduct this maintenance.

What will happen? iomart Network team will upgrade the MXL switches’ firmware. During the maintenance window there may be network disruption as we are required to reload the switches, however this should be minimal as the switches are comprised of a redundant pair.

When will the work be carried out? The maintenance work will begin at 20:00 (UK Time) on Mon 21/04/2025 and last until 21:00 (UK Time) on Mon 21/04/2025.

Who will be completing the work? All tasks will be carried out by our iomart Infrastructure engineer.

Will I experience downtime? During the maintenance window, there is a risk that customers may experience some disruption to their network traffic, however this may not be visible as the traffic should continue to pass through the second device in the redundant pair.

If you have any further questions or concerns regarding this work, please contact your Account Manager.

Maintenance: DC5 – ACI Routing Migration

As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on Tuesday, 22nd April 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance. What will happen? During the maintenance window the resilient border nodes will be undergoing migration to higher capacity ports with minor reconfigurations to allow for further upgrades and platform expansion. When will the work be carried out? The maintenance work will commence at 23:00 (BST) on Tuesday, 22nd April 2025 and last until 04:00 (BST) on Wednesday, 23rd April 2025. Who will be completing the work? All updates to the DC5 devices will be carried out by our iomart network team.

Will I experience downtime? Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected interruption to services within DC5.

If you have any further questions or concerns regarding this work, please contact your Account Manager.

Regards,

iomart Communications Team

Stickied Incidents

Tuesday 15th April 2025

Temperature Issues - GUF Datahall

Please be advised we are currently experiencing temperature issues in GUF Datahall.

Our engineers are on-site and investigating the issue with the affected equipment.

  • LM
Backup AHU's have be... 3 days ago

Past Incidents

Monday 9th December 2019

Connectivity issues for some VPS customers

We're aware of some connectivity issues currently affecting customers that host VPS servers with ourselves. We're currently investigating this and will update you shortly.

[Update - 10:45] Things should now be online, our networking team are continuing to investigate the cause of the outage. Further updates to follow.

Thursday 5th December 2019

Issues affecting Indigo.xssl.net

We are currently investigating an issues with the cPanel server Indigo.xssl.net.

The issue is currently affecting web and mail services.

Update: 16:40 We're currently migrating data off this server to new Hardware. We're hoping to complete the migration tonight, this may incur some downtime while the work is carried out.

Update: 22:58 The migration to new Hardware is complete and most customers should be up and running. Anyone with a dedicated IP address will have a slightly longer wait while we sort out your IP addresses. We appreciate your patience.

Update: 23:50 Dedicated IP's now working. If you're experiencing any issues please raise a ticket.

Engineers have stabi... 5 years ago Engineers are contin... 5 years ago We have identified t... 5 years ago

Wednesday 4th December 2019

Issue affecting otter.xssl.net

Engineers are working to resolve an issue with otter.xssl.net.

We have not had any... 5 years ago We have now applied... 5 years ago The software vendors... 5 years ago The server is now ba... 5 years ago

Tuesday 3rd December 2019

Issues affecting Plesk 61, Plesk 65, and Plesk69

We are currently investigating issues with the following servers: plesk61.hostinguk.net - 79.171.34.4 plesk65.hostinguk.net - 79.171.39.7 plesk69.hostinguk.net - 79.171.34.12

We are currently investigating the issue, however services on these hosts are currently down. Updates will be provided as the issue is progressed.

Update 15:11 The servers plesk61 and plesk65 are currently up however we are still monitoring these and checking over services.

update 15:14 The server Plesk61 has gone down again. We are checking this.

update 15:40 The server plesk61 is currently running again, we have stopped some services we believe may be causing an issue and are still monitoring.

Update 16:16 All 3 servers are currently up. We believe we have found the service that is causing the issue and are currently running through this with the third party software providers.

Update 04/12/2019 - 09:00AM We're working with CloudLinux to try and get to the root-cause of the problem. This does unfortunately mean you may see more interruption to your services.

We have not had any... 5 years ago The update appears t... 5 years ago The software vendor... 5 years ago The software vendors... 5 years ago We’ve seen further i... 5 years ago The Plesk69 server h... 5 years ago