Some systems are experiencing issues
Maintenance
Data Center Maintenance

We will perform maintenance in our London and Maidenhead Data Centers on the 22nd, 23rd, and 24th of April between 11 p.m. and 3 a.m. No downtime is expected, but any upgrade or maintenance work carries risks.

Past Incidents

Monday 9th December 2019

Connectivity issues for some VPS customers

We're aware of some connectivity issues currently affecting customers that host VPS servers with ourselves. We're currently investigating this and will update you shortly.

[Update - 10:45] Things should now be online, our networking team are continuing to investigate the cause of the outage. Further updates to follow.

Thursday 5th December 2019

Issues affecting Indigo.xssl.net

We are currently investigating an issues with the cPanel server Indigo.xssl.net.

The issue is currently affecting web and mail services.

Update: 16:40 We're currently migrating data off this server to new Hardware. We're hoping to complete the migration tonight, this may incur some downtime while the work is carried out.

Update: 22:58 The migration to new Hardware is complete and most customers should be up and running. Anyone with a dedicated IP address will have a slightly longer wait while we sort out your IP addresses. We appreciate your patience.

Update: 23:50 Dedicated IP's now working. If you're experiencing any issues please raise a ticket.

Engineers have stabi... 4 years ago Engineers are contin... 4 years ago We have identified t... 4 years ago

Wednesday 4th December 2019

Issue affecting otter.xssl.net

Engineers are working to resolve an issue with otter.xssl.net.

We have not had any... 4 years ago We have now applied... 4 years ago The software vendors... 4 years ago The server is now ba... 4 years ago

Tuesday 3rd December 2019

Issues affecting Plesk 61, Plesk 65, and Plesk69

We are currently investigating issues with the following servers: plesk61.hostinguk.net - 79.171.34.4 plesk65.hostinguk.net - 79.171.39.7 plesk69.hostinguk.net - 79.171.34.12

We are currently investigating the issue, however services on these hosts are currently down. Updates will be provided as the issue is progressed.

Update 15:11 The servers plesk61 and plesk65 are currently up however we are still monitoring these and checking over services.

update 15:14 The server Plesk61 has gone down again. We are checking this.

update 15:40 The server plesk61 is currently running again, we have stopped some services we believe may be causing an issue and are still monitoring.

Update 16:16 All 3 servers are currently up. We believe we have found the service that is causing the issue and are currently running through this with the third party software providers.

Update 04/12/2019 - 09:00AM We're working with CloudLinux to try and get to the root-cause of the problem. This does unfortunately mean you may see more interruption to your services.

We have not had any... 4 years ago The update appears t... 4 years ago The software vendor... 4 years ago The software vendors... 4 years ago We’ve seen further i... 4 years ago The Plesk69 server h... 4 years ago

Monday 25th November 2019

cPanel12 Emergency Maintenace

We are currently performing some emergency maintenance on one of our cPanel servers cPanel12.hostinguk.net / 82.145.41.43.

The host is down while we are performing this and hope to have this backup shortly.

Please accept our apologies for any issues caused by this.

-- Hosting UK Support Team

Update: 14:45 The server issue has been resolved now. If you have any further issues, please contact support.