All systems are operational
Maintenance
Scheduled Maintenance: DXB-MXL IOS upgrade

As part of our commitment to quality and continual improvement, iomart plans to conduct maintenance on the 21/04/2025. The work specifically will be to upgrade DXB MXL switches A1 & A2 firmware.

We are writing to inform you of our intention to conduct this maintenance.

What will happen? iomart Network team will upgrade the MXL switches’ firmware. During the maintenance window there may be network disruption as we are required to reload the switches, however this should be minimal as the switches are comprised of a redundant pair.

When will the work be carried out? The maintenance work will begin at 20:00 (UK Time) on Mon 21/04/2025 and last until 21:00 (UK Time) on Mon 21/04/2025.

Who will be completing the work? All tasks will be carried out by our iomart Infrastructure engineer.

Will I experience downtime? During the maintenance window, there is a risk that customers may experience some disruption to their network traffic, however this may not be visible as the traffic should continue to pass through the second device in the redundant pair.

If you have any further questions or concerns regarding this work, please contact your Account Manager.

Maintenance: DC5 – ACI Routing Migration

As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on Tuesday, 22nd April 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance. What will happen? During the maintenance window the resilient border nodes will be undergoing migration to higher capacity ports with minor reconfigurations to allow for further upgrades and platform expansion. When will the work be carried out? The maintenance work will commence at 23:00 (BST) on Tuesday, 22nd April 2025 and last until 04:00 (BST) on Wednesday, 23rd April 2025. Who will be completing the work? All updates to the DC5 devices will be carried out by our iomart network team.

Will I experience downtime? Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected interruption to services within DC5.

If you have any further questions or concerns regarding this work, please contact your Account Manager.

Regards,

iomart Communications Team

Stickied Incidents

Tuesday 15th April 2025

Temperature Issues - GUF Datahall

Please be advised we are currently experiencing temperature issues in GUF Datahall.

Our engineers are on-site and investigating the issue with the affected equipment.

  • LM
Backup AHU's have be... 3 days ago

Past Incidents

Wednesday 11th December 2019

Migration of wasp.xssl.net

Due to an issue with the system on the server wasp.xssl.net we are currently in the progress of syncing accounts across to new hardware.

Due to the nature of the issue, we need to move this as soon as possible so we will be looking at performing the migration later this evening (Wednesday 11th).

This will require downtime of the server, however we will do our best to keep this to a minimum. Updates will follow as this is progressed.

Update [19:40] We've now began the migration of wasp to new hardware. During this time your sites will not be accessible. We hope this will be a swift migration.

Update [20:30] Most websites should now be up and running. Anyone using a dedicated IP address will have a slightly longer wait while we work out some kinks.

Update [22:10] All works now completed. If you're experiencing any technical issues please raise a support ticket and we'll be happy to assist.

Monday 9th December 2019

Connectivity issues for some VPS customers

We're aware of some connectivity issues currently affecting customers that host VPS servers with ourselves. We're currently investigating this and will update you shortly.

[Update - 10:45] Things should now be online, our networking team are continuing to investigate the cause of the outage. Further updates to follow.