The issue has now been resolved, and all services are back to normal.
Our teams will continue to monitor the platform to ensure stability.
Thank you again for your patience and understanding.
]]>We anticipate only a short outage and will update once resolved.
]]>This is currently under investigation.
]]>If you've recently received an email from Hosting UK asking you to verify your domain contact details, you might be wondering why. For many customers this can feel unexpected, especially if you haven't seen this type of message before — but the email is genuine and relates to a required verification process for domain registrations. From time to time, domain registrars must confirm that the contact information associated with a domain name is valid and up to date. You may receive an email similar to the example below asking you to verify the contact details on your domain registration.
Why you may receive this email even if you didn't change anything
Sometimes customers receive a verification email even if they don't remember updating their domain details. This can happen because verification may be triggered by:
-Registering a new domain
-Transferring a domain between providers
-Updating contact information
-Certain account or system updates that require contact details to be reconfirmed
Even if the domain has been registered for some time, verification may occasionally be required to ensure the contact information remains accurate.
Why this verification is required
Domain registrations worldwide are governed by rules set by ICANN (the Internet Corporation for Assigned Names and Numbers). One of these rules requires domain registrars to verify the registrant contact details linked to a domain name. This helps ensure:
Domain ownership records remain accurate Fraudulent registrations are reduced Domain holders can be contacted if necessary
Because of these requirements, Hosting UK may occasionally send an email asking customers to confirm their contact details.
What you need to do If you receive this verification email, simply follow the link in the message to confirm your contact details. The process takes less than a minute.
What happens if verification isn't completed? If the contact details are not verified within the required timeframe, the domain will be temporarily suspended until verification is completed. Once confirmed, the domain will become active again.
Not sure if the email is genuine? If you're unsure whether an email is legitimate, contact our support team before clicking any links and we'll be happy to check for you.
Need help?
If you have any questions about domain verification, our support team is here to help.
Support Portal: https://billing.hostinguk.net
Phone: +44 (0) 300 131 9608
]]>Updates will follow as work progresses.
We only expect a few minutes on downtime for this.
]]>Services remain operational, but this does impact customer contact portals including support and chat.
]]>We apologise for any difficulty caused by this.
]]>Please note that the web panel will be temporarily inaccessible during this time. Your websites will remain fully accessible and unaffected throughout the maintenance window.
This work will be commenced at 11:00am 12/02/2026. We expect minimal disruption.
]]>Services including POP, IMAP, and SMTP will unavailable until this work is complete, with the maintenance window is expected to last several hours.
We apologise for any difficulties caused by this maintenance causes.
]]>At present, we are not seeing any active issues with domain management services. However, we are monitoring a technical matter that may potentially affect certain domain management actions for some TLDs.
Possible impact (if it occurs): For a limited number of TLDs (not all), the following actions could be temporarily affected:
WHOIS updates Nameserver updates
Not affected:
Existing domains will continue to resolve DNS normally New domain registrations, renewals, and transfers are processing as usual
Our team is actively monitoring the situation. If you do experience any issues when making changes to your domain, please log a support ticket through your control panel so we can assist promptly.
Thank you for your understanding.
]]>We apologise for any inconvenience caused here.
]]>Services including POP, IMAP, and SMTP will unavailable until this work is complete, with the maintenance window is expected to last several hours.
We apologise for any difficulties caused by this maintenance causes.
]]>We apologise for any inconvenience this has caused you.
]]>In order to rectify an issue on this server it is necessary to reboot.
This should take around 20 minutes
]]>We apologise for any inconvenience this has caused you.
]]>We are aware of an issue with 32 bit applications on the server and we are currently investigating this. So far we believe only webmail is affected, however, if you have any issues with your website hosting services, please open a support ticket.
We apologise for any inconvenience this has caused you.
We are undertaking work on this server to mitigate the issues outlined. There may be some down time between 10:30 and 11:30 today (15/01/2026).
]]>If you spot any issues with your VM, please open a support ticket from within your account at https://billing.hostinguk.net
We apologise for any inconvenience this may have caused you.
]]>A further update will be provided as soon as we have one.
We apologise for any inconvenience this has caused you.
]]>A further update will be provided as soon as we have one.
We apologise for any inconvenience this has caused you.
]]>Our senior engineers are working on this to get to get services back online as soon as possible.
As will be providing further updates on this shortly.
]]>We currently have our senior engineers investigating this and we expect services to be up and running shortly.
We apologise for any inconvenience this has caused you.
]]>Impact: For some TLDs (not all), the following actions may be temporarily limited: • WHOIS updates • Nameserver updates
What’s not affected: • Existing domains will continue to resolve DNS normally. • New domain registrations, renewals, and transfers are processing as usual.
If you encounter any issues when making changes to your domain, please log a support ticket through your control panel.
Thank you for your patience and understanding.
]]>We will keep you updated on this. However, if you have any issues, please open a support ticket.
]]>We will keep you updated on this. However, if you have any issues, please open a support ticket.
]]>registrations renewal transfers
A fix has been put in place and all domain registrations, renewals and transfers are now being processed, and SSL orders are being accepted as expected.
]]>We will provide a further update as soon as we have one.
]]>Please note that this will also affect mail.
We apologise for any inconvenience this has caused you. Further updates to follow.
]]>We will provide a further update once the switch has been done.
We apologise for any inconvenience this has caused you.
]]>We're working on restoring connectivity.
]]>We currently have our senior engineers checking this and provide a further update as soon as we have one.
We apologise for any inconvenience caused here.
]]>We're replacing some hardware Plesk69, we do not expect this work to take long. Once hardware has been replaced, the service will be restored.
More updates to follow.
]]>We can confirm that the issue has been identified and we are currently performing some emergency maintenance and expect services to be up and running shortly.
Further updates to follow.
]]>We apologise for any inconvenience this has caused.
]]>The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection.`
The issue is caused by recent updates to Apache introduceing stricter SSL/TLS handling (to address CVEs). Further information can be found via the links below.
if you have a managed server with us, we have applied a version lock to prevent updates until a fix is released. For any customers seeing this issue and are unable to resolve, or if your service is managed, please do contact our support team for assistance.
]]>We have our senior engineers investigating the issue and we will provide further updates as soon as we have them.
We apologise for any inconvenience this has caused you.
]]>Updates will be provided as we get more information.
Any issues, please feel free to reach out
]]>If you have any questions, please open a support ticket from your client area at https://billing.hostinguk.net
Further updates to follow.
]]>If you have any queries, please open a support ticket via your client area at https://billing.hostinguk.net
]]>Our senior engineers are currently looking into getting the issue resolved. We will be back in touch as soon as we have an update on this.
]]>If you believe your site/services are effected, please open a support ticket so we can track your query, alternatively, please keep an eye on this status page for further information.
We can now confirm that the issue has been resolved, we apologise again for any inconvenience here.
]]>We currently have our senior engineers investigating this and we expect services to be up and running shortly.
We apologise for any inconvenience this has caused you.
]]>Further updates will be posted here.
]]>We are investigating.
We are aware that the issue has reoccured, we are currently checking this from our end and will provide an update as soon as we have one.
]]>Please do not hesitate to use our LiveChat function if needed during this two-hour window.
]]>Please note that you will not be able to log in between the 2 hour time window. If you require assistance, please open a ticket at https://support.hostinguk.net or give us a call on 0300 131 9608.
We apologise for any inconvenience this has caused you.
We can confirm that the maintenance has now completed.
]]>We apologise for any inconvenience this has caused.
]]>We can confirm that LiveChat is back up and running.
]]>We are currently coordinating with our building managers to restore systems as quickly as possible.
]]>Our engineers are on-site and investigating the issue with the affected equipment.
Any further updates on this will be posted here. In the meantime, if you need to get in touch, please open a support ticket via your client area.
We appreciate your patience.
]]>Issue resolved 12:30 pm
]]>https://admin.microsoft.com – to manage your 365 services.
https://outlook.office.com/mail/ – to access your online email
]]>Further updates will be posted throughout the maintenance.
]]>Some interruption to service may occur while virtual machines are migrated to other hypervisors, but this will be minimal.
]]>The server is being rebooted to resolve an error, and should be back online shortly.
]]>The maintenance is expected to take no longer than 60 minutes and no downtime to Virtual Servers is expected.
Update: The maintenance on our cloud server platform has now been complete
During the maintenance window, customers will not be able to control cloud servers via the Hosting UK Client Area,
]]>Update: the server is back up and running now. However, we are still investigating this on our end.
We apologise for any inconvenience this has caused.
]]>We are currently looking into this and will be posting an update shortly.
We apologise for any inconvenience caused.
We have our senior engineers working on this until a resolution is found. Further updates to follow.
Update: Server is back up and running. If you spot any issues, please raise a support ticket.
]]>The issue has been identified and we expect this to be back up and running shortly.
]]>Current status: Microsoft have multiple engineering teams engaged to diagnose and resolve the issue as soon as possible. Microsoft have identified multiple workstreams and are working to mitigate impacted workstreams by performing failover operations.
More details will be provided as they become available.
Update: Issue resolved.
]]>Whilst there are still issues with external systems being impacted across the Globe, our systems have not been impacted by these issues.
We continue to monitor this situation closely.
Regards,
Hosting UK Support Teams
]]>Our engineers are working to resolve this ASAP.
The server is now 100% functional.
]]>This will not be accessible to you at the moment but we will provide an update as soon as we have one for you.
We apologise for any inconvenience this has caused you.
]]>We apologise for any inconvenience caused and endeavor to keep any outage as brief as possible
]]>We apologise for any inconvenience caused and endeavor to keep any outage as brief as possible
]]>We apologise for any inconvenience caused and endeavor to keep any outage as brief as possible
]]>We expect the server to be back up and running shortly. However, we will keep you updated during this process.
Update: services are all up and we are continuing to monitor.
We apologise for an inconvenience caused here.
]]>Our enginers have resolved the issues affecting DNS propagation on the hosts below. If you have an open ticket our team will be replying shortly with an update. Thank you for your patience whilst this issue was investigated.
--
We are experiencing some DNS propagation issues with DNS zones on Plesk70 and Plesk78, our engineers are working to resolve this issue at the moment.
We apologise for any inconvenience this may cause. Please check back for further status updates.
]]>We apologise for any inconvenience caused and endeavor to keep any outage as brief as possible
]]>We apologise for any inconvenience caused and endeavour to keep any outage as brief as possible
]]>Access to the servers will be offline for a short period while these services are transferred to the new hardware.
]]>Our engineers are actively working to resolve the issue.
]]>Virgin Media are on-site repairing the damaged fibre.
This issue is advisory and not service impacting.
]]>We have worked tirelessly to do whatever we can to help them solve this, and those conversations continue. Please do keep reporting any issues you see, Our teams are online to help 24x7, as always.
Thanks for all those customers who have helped, and who have supported us during this period. We will remember your support - it means a lot.
Regards,
The Hosting UK teams.
]]>We are trying to alleviate the issues, which are largely out of our control. We are still reaching out to Microsoft, requesting them for assistance.
We can only apologise for any issues; we are doing everything possible to try and help.
]]>Top Tip: If you regularly communicate with anyone, please encourage them to whitelist your email address.
]]>On each weekday 29th - 2nd there will be a maintenance window between 23:00 and 02:00, where we will replace switches with new models. During this window a a short period of downtime, not exceeding 15 minutes may be observed while these replacements are completed.
]]>If you believe your services are impacted and you have not already contacted support, please do so via your customer area.
]]>The maintenance window will begin at 23:00 (GMT) on Monday, 08th January and last until 03:00 (GMT) on Tuesday, 09th January.
No downtime is expected during the window, but services are considered at risk for the duration.
]]>Support tickets are unavailable while this is ongoing. Please contact our team via the live chat portal for the time being.
]]>Support tickets are unavailable while this is ongoing. Please contact our team via the live chat portal for the time being.
]]>Our engineers are investigating the issue now.
]]>Our engineers are investigating the issue.
]]>The scheduled maintenance time is 21:00 - 04:00.
]]>This is currently being investigated by our senior engineers. We will provide an update on this as soon as we have one for you.
We apologise for any inconvenience this has caused.
]]>We have now resolved the issues on this server. If you are having any issues, please get in touch with our Support Engineers.
]]>We apologise for any inconvenience this may have caused you.
Update: The server is back up and running, we do not expect to see any further issues.
]]>Thank you for your patience whilst this is investigated.
]]>We believe most issues should now be resolved, however, as this appears to be an intermittent problem, it may be that some email delays may still occur.
We will provide a further update as soon as we have one.
]]>We apologise for any inconvenience this may have caused you.
]]>Engineers are investigating the issue as top priority
]]>We are currently working on a resolution to this.
]]>Our engineers are currently looking into this. We will provide you with an update shortly on this.
Update: We are still looking into this issue and will expect the services to be back up shortly.
The issue has now been resolved. We apologise for any inconvenience this has caused you.
]]>Update 1: Our engineers are still investigating this issue and further updates will be posted once we have more information, once again apologies for any inconvenience caused.
Update 2: Our engineers have brought the HostingUK website back into service and are continuing to monitor for any further issues.
This issue is now resolved.
]]>What will happen? On Wednesday 6th of July we will be upgrading our mail servers to the latest version of the SmarterMail software. These updates include new features to help you in keeping your service secure, like Multi Factor authentication.
When will the work be carried out? The maintenance window will begin at 21:00 (BST) on Wednesday 6th of July until 04:00 (BST) Thursday 7th of July.
Who will be completing the work? All the work will be completed by our experienced technical support team.
Will I experience downtime? Within the maintenance window service will be taken offline to complete the upgrade of software. The upgrade itself is expected to result in downtime not exceeding 1 hour. During this time, you will not be able to access any of your email services, and any emails sent will be queued for delivery once the service is back online.
]]>The issue is currently being investigated by our Senior Engineers. All new updates will be posted when available.
We apologise for any difficulties this may be causing.
]]>This means that all current services will be down whilst this is being completed.
]]>Replacement server has been set up, onto which the accounts have been copied over.
At 12 noon, we'll turn off services on the old server, and do a final sync of files and databases to the new server. The IP addresses of the old server will then be assigned to the new one so no changes will have to be made to the installation, plugin or DNS from customers' side.
]]>2022-06-07 10:25 - System is back online
]]>Our Senior Engineers have been working on this for some time, we do not currently have an ETA.
]]>The issue has been identified and is currently being investigated. We apologise for any issues it may be causing.
]]>Replacement server has been set up, onto which the accounts have been copied over.
At 10 am, we'll turn off services on the old server, and do a final sync of files and databases to the new server. The IP addresses of the old server will then be assigned to the new one so no changes will have to be made to the installation, plugin or DNS from customers' side.
2022-05-11 11:30 : Update - we had to reschedule the swap. We'll update this page when we know the new time slot.
]]>If you experience any issues that persist for more than 30 minutes please open up a support ticket with our team.
]]>Our Senior Engineers are aware of the issue and it is being investigated. If you believe you are being affected by this issue please open up a Support Ticket with us so our team can take a look for you.
]]>Please note: This does not affect all customers. If you are facing any email issues please make sure to get in touch with our team so we can check that for you.
]]>Microsofts official Status page: https://status.office365.com/
User Impact: Some users may be unable to access the admin portal. Current status: We've identified a recent service update designed to improve user experience is causing impact. We're reverting the offending update to resolve impact. Scope of impact: Impact is specific to users who are being hosted in Europe, Middle East, and Africa. Next update by: Thursday, February 3, 2022, at 12:00 PM UTC Posted on Thu, 03 Feb 2022 10:17:54 GMT
]]>We'll provide further updates as this is progressed.
Update: Services are now back up and running. However, if you experience any further issues, please open a support ticket from your account at https://billing.hostinguk.net/admin/
]]>The switch was removed from service earlier today and is now ready to be returned to active service.
When will the work be carried out?
Start 23:00 07/12/2021 Finish 03:00 08/12/2021
Who will be completing the work?
All the work will be completed by our Network Team in tandem with Cisco TAC and Data Centre technicians.
Will I experience downtime?
We advise customers to plan for some intermittent network interruption during the window. We will work to keep this to a minimum, but we do expect some short periods as the network converges to bring the spine back into service.
If you have any further questions or concerns regarding this work, please contact our Support team
]]>Engineers are investigating the issue as top priority.
]]>We do not anticipate the server will be offline for more than a few minutes.
]]>Updates will be posted as this issue is progressed.
UPDATE All affected servers are now back up and running. If anyone encounters any issues, please get in touch by opening a ticket from your account at https://billing.hostinguk.net/
]]>This is currently just affecting web services. Email services are still functional.
We will provide further updates as the issue is progressed.
]]>Issues include:
We are currently investigating the issue.
]]>Web and email services will not be affected, however management of these services will be impacted.
We will provide updates as the issue is progressed.
]]>Updates will be provided as we learn more.
We appreciate your patience.
]]>This is currently being investigated by ourselves and the software vendor.
We appreciate your patience with us while we work on this issue.
]]>We appreciate your patience while we look into this.
]]>We appreciate your patience.
]]>We will provide you with an update shortly.
]]>This does not impact any service to customer as there are 2 further name servers in place.
]]>At this time databases are unavailable. We will post updates as they are progressed.
]]>Your patience is appreciated.
]]>As mentioned in the email we sent out last week, we have identified a hardware issue on the server where we need to replace the chassis.
Services on this server will be unavailable during this time.
We'll provide further updates as progressed
]]>This will be affecting both web and email-based services.
We'll provide updates as they are progressed
]]>We don't anticipate this work to take very long.
Thank you for your understanding.
]]>We will provide updates as they occur.
]]>Please note, that this portal will be unavailable from approximately 16:00 BST on Thursday 29th April 2021 until approximately 23:00 BST while works are performed.
Note that customer services will not be affected, only access to this portal and associated functions.
]]>Updates to the problem will be posted here.
Thank you for your understanding.
]]>As the work progresses we will provide updates.
Thank you for your understanding.
]]>sql11.hostinguk.net
]]>The servers that this will impact for you are the following:
server1832.redstation.co.uk, server1833.redstation.co.uk, server1834.redstation.co.uk, server1835.redstation.co.uk
We expect the downtime to last in the region of 10 minutes and will commence at 13:00 BST today.
]]>sql9.hostinguk.net
Completed
]]>This work is scheduled and expected.
We expect the maintenance to last until approximately 10:30PM
]]>We're currently seeing issues where people are unable to connect to databases. We'll provide further updates as this is progressed.
]]>sql11.hostinguk.net
Completed
]]>sql10.hostinguk.net
Completed
]]>sql9.hostinguk.net
Migration cancelled
]]>sql7.hostinguk.net
Work Completed
]]>sql6.myhostcp.com
Migration completed
]]>SQL2.hostinguk.net SQL3.hostinguk.net SQL4.hostinguk.net SQL5.hostinguk.net SQL8.hostinguk.net
]]>Updates will be posted as this is being progressed.
]]>This will currently be affecting Plesk access, website and email services.
]]>This will affect access to databases which will result in site errors. More updates will be posted as this is progressed.
]]>So far the server is stable but engineers are still working on finding a cause.
]]>Sites are currently being affected showing issues connecting to DB's and slow load times.
]]>For those experiencing any issues, the suggested fix is to reboot the server from your control panel. For any further issues, please raise a ticket to support.
]]>Updates to follow.
]]>We expect this work to take 2 hours.
Thank you for your patience.
]]>Further updates will be posted here.
]]>This is to allow for newer features and to make sure the MySQL installation continues to receive security updates.
While this is ongoing MySQL services will be off meaning sites will be affected as well as access to the Plesk Panel.
]]>We believe the issue is caused by a bad web config and are currently working on regenerating a new one.
]]>Services on this server are currently down which be affecting web and email.
Updates will be posted as this is being progressed.
]]>Further updates will be posted as this is progressed.
]]>During this time, Databases will be offline while the maintenance is being performed.
Further updates will be posted as this issue is progressed.
]]>Updated will be posted as this issue is progressed
The server is back up and sites should be accessible again.
]]>We will post further updates as we know more.
]]>Servers Affected: hercules.xssl.net
When will this work be carried out? The maintenance works will be carried out at 22:00 UK time on 17/10/2020.
Expected downtime: 5-10 minutes.
If you have any further questions or concerns regarding this work, please contact our support team and we will address any queries you may have. We sincerely apologise for this interruption to your service, however ensure you this is essential in mitigating the possibility of a more severe issue occurring to your systems in the near future.
]]>Currently, we believe the issue is isolated to these 2 servers. We are investigating this further. We will provide any further updates as the issue is progressed.
]]>A potential issue has been identified with the integrity of a small number of SSD Drives within ACI leaf switches that may result in an unscheduled outage if not addressed. In order to mitigate this risk we are continuing to replace these affected switches with new ones.
===========================================
When will the work be carried out?
03/9/2020 23:00 to 04/9/2020 06:00
===========================================
Who will be completing the work?
All of the work will be completed by our experienced iomart network team with Cisco TAC assistance and onsite supporting technical teams.
===========================================
Will I experience downtime?
Throughout the window services will be AT RISK. You may experience short periods of minor packet loss during the window, which will show as slow performance. We do not expect any downtime as a result of this maintenance.
]]>A potential issue has been identified with the integrity of a small number of SSD Drives within ACI leaf switches that may result in an unscheduled outage if not addressed. In order to mitigate this risk these switches will be replaced with new ones.
===========================================
When will the work be carried out?
01/9/2020 23:00 to 02/9/2020 06:00
===========================================
Who will be completing the work?
All of the work will be completed by our experienced iomart network team with Cisco TAC assistance and onsite supporting technical teams.
===========================================
Will I experience downtime?
Throughout the window services will be AT RISK. You may experience short periods of minor packet loss during the window, which will show as slow performance. We do not expect any downtime as a result of this maintenance.
]]>This work will occur during a maintenance window starting 28/8/2020 23:00 to 29/8/2020 06:00, and all of the work will be completed by our experienced iomart network team with Cisco TAC assistance if required.
During this maintenance window between 28/8/2020 23:00 to 29/8/2020 06:00 we expect a brief outage lasting no more than 5 minutes.
I do apologise for the interruption to service.
]]>Our network team are working on this as a matter of urgency.
]]>Update: The Plesk panel and websites appear to be functioning. For any further issues, please contact support.
Update: We are finding errors on the issue affecting a lot of sites and the plesk panel. We have begun working on this again.
]]>This is under investigation by our engineers currently. If you are experiencing this issue please open up a Support Ticket to our Technical Support and provide both the email settings you currently use & the exact error you are receiving.
]]>Mail and web services should be unaffected by this.
]]>This is being investigated currently.
Please bear with us.
]]>While this is ongoing, please raise any queries via your client area at https://billing.hostinguk.net/ or via our support portal https://support.hostinguk.net/
]]>https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2020-13166
Going forward we are removing myLittleAdmin to help avoid the issues caused by the vulnerability. Customers will be able to use SQL Management Studio, here is the latest version of this software:
https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-ver15
If you wish to import or export the database you can still use the Plesk tools & Backup.
]]>This is being investigate currently.
Please bear with us.
[update]
This is now resolved.
]]>All updates will be posted here.
Thank you for your patience.
[update: 09:53]
The server is now online again and normal service is resumed. If you're still experiencing issues please let us know by raising a support ticket.
]]>The necessary fix is to reinstall the SSL certificate bundle issued by Sectigo.
If you have purchased the affected SSL from us, it is possible to download the certificate again from your client are to install on your website. If you purchased the SSL from a third party, please check with them on obtaining a copy of your SSL. If you are a managed or shared hosting customer the SSL update has ether already been applied or will be as soon as humanly possible. If you need any assistance we're happy to install the updated certificate for you.
If you are still having difficulty please do not hesitate to let us know and we will do everything we can to assist.
]]>We will provide further updates as this is progressed.
Update 16:45: We have identified an issue with a single server that was having issues connecting to the Active Directory. This has now been resolved, if you still have any issues please contact support.
]]>Services on the ACI platform have been disrupted in our Maidenhead Datacentre (DC5). This is impacting the majority of traffic flows out of DC5.
Our senior technicians and networking staff are aware of the issue and working towards a resolution Please check back for updates
]]>If you are encountering any problems accessing your website or email and are hosted on one of these servers please contact our technical support team.
alpha.terrassl.net
delta.terrassl.net
enterprise.terrassl.net
wasp.xssl.net
goose.xssl.net
hercules.xssl.net
pegasus.terrassl.net
polaris.terrassl.net
Ventura.xssl.net
Vulcan.xssl.net
Delphin.xssl.net
Delta.xssl.net
Firefly.xssl.net
Harpoon.xssl.net
Merlin.xssl.net
tractus.terrassl.net
Nomad.xssl.net
Rocket.xssl.net
Demon.xssl.net
Excalibur.xssl.net
Lightning.xssl.net
Mirage.xssl.net
Moth.xssl.net
Widget.xssl.net
Otter.xssl.net
Alpha.xssl.net
bell.xssl.net
Liberty.xssl.net
Pioneer.xssl.net
Stingray.xssl.net
]]>We'll provide updates as this job progresses.
]]>Merlin.xssl.net - Start of Migration 3pm, Expected to finish 5pm.
Harpoon.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once Merlin has finished).
While the servers are being moved, services will be down until the restore has finished.
We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.
]]>Lightning.xssl.net - Start of Migration 3pm, Expected to finish 5pm.
Mirage.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once Widget has finished).
While the servers are being moved, services will be down until the restore has finished.
We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.
]]>nomad.xssl.net - Start of Migration at 3pm, Expected to finish 5pm.
rocket.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once nomad has finished).
The migrations of Nomad and Rocket are now complete
While the servers are being moved, services will be down until the restore has finished.
We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.
]]>Widget.xssl.net - Start of Migration 3pm, Expected to finish 5pm.
Moth.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once Widget has finished).
While the servers are being moved, services will be down until the restore has finished.
We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.
]]>ventura.xssl.net - Start of Migration 3pm, Expected to finish 5pm.
vulcan.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once ventura has finished).
While the servers are being moved, services will be down until the restore has finished.
We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.
]]>excalibur.xssl.net - Start of Migration 3pm, Expected to finish 5pm.
demon.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once excalibur has finished).
While the servers are being moved, services will be down until the restore has finished.
We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.
]]>This migration will start with Liberty.xssl.net at 10:30am and we expect to be finished by 12:30pm.
Updates will be posted as these are progressed.
]]>While the servers are being moved, services will be down until the restore has finished.
We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.
]]>The server move will start at 7:30pm and we expect service to be back up and running by 9:00pm. We will do our best to get these back up sooner to minimize disruption.
Updates to follow.
]]>We have resolved this now, however those who have accessed servers or mail using the domain during the time of the issue will have cached DNS records for up to 4 hours due to the existing TTL.
Ways to resolve this:
Engineers are currently working on the issue. Updates will be posted here.
]]>The server move will start at 7:30pm and we expect service to be back up and running by 9:00pm. We will do our best to get these back up sooner to minimize disruption.
Updates to follow.
UPDATE 7:30pm The services on the server have now been stopped and the migration has begun. Further updates will be posted as this is progressed.
UPDATE 9:00pm The server is still syncing files. This last sync is taking longer than previous tests and what we anticipated.
Update: 9:15 PM The server sync is finished. We will now begin the process of bringing the IPs over to the new server.
Update 22:50pm The new server is up and the migration is finished. We will be looking at updating domains to the new IPs later on.
]]>We are currently working on the issue and will provide updates as this is progressed.
]]>These servers are currently being restored from backup and further updates on progress will be updated here.
]]>We will provide updates as this is progressed.
]]>While this issue is ongoing, please use our support system to raise any issues via https://billing.hostinguk.net/
]]>While this issue is ongoing, please use our support system to raise any issues via https://billing.hostinguk.net/
]]>Network Engineers are investigating an issue with packet loss to some servers.
Updates will be provided here.
]]>Due to the nature of the issue, we need to move this as soon as possible so we will be looking at performing the migration later this evening (Tueday 17th ~9pm).
This will require downtime of the server, however we will do our best to keep this to a minimum. Updates will follow as this is progressed.
]]>Due to the nature of the issue, we need to move this as soon as possible so we will be looking at performing the migration later this evening (Wednesday 11th).
This will require downtime of the server, however we will do our best to keep this to a minimum. Updates will follow as this is progressed.
Update [19:40] We've now began the migration of wasp to new hardware. During this time your sites will not be accessible. We hope this will be a swift migration.
Update [20:30] Most websites should now be up and running. Anyone using a dedicated IP address will have a slightly longer wait while we work out some kinks.
Update [22:10] All works now completed. If you're experiencing any technical issues please raise a support ticket and we'll be happy to assist.
]]>[Update - 10:45] Things should now be online, our networking team are continuing to investigate the cause of the outage. Further updates to follow.
]]>The issue is currently affecting web and mail services.
Update: 16:40 We're currently migrating data off this server to new Hardware. We're hoping to complete the migration tonight, this may incur some downtime while the work is carried out.
Update: 22:58 The migration to new Hardware is complete and most customers should be up and running. Anyone with a dedicated IP address will have a slightly longer wait while we sort out your IP addresses. We appreciate your patience.
Update: 23:50 Dedicated IP's now working. If you're experiencing any issues please raise a ticket.
]]>We are currently investigating the issue, however services on these hosts are currently down. Updates will be provided as the issue is progressed.
Update 15:11 The servers plesk61 and plesk65 are currently up however we are still monitoring these and checking over services.
update 15:14 The server Plesk61 has gone down again. We are checking this.
update 15:40 The server plesk61 is currently running again, we have stopped some services we believe may be causing an issue and are still monitoring.
Update 16:16 All 3 servers are currently up. We believe we have found the service that is causing the issue and are currently running through this with the third party software providers.
Update 04/12/2019 - 09:00AM We're working with CloudLinux to try and get to the root-cause of the problem. This does unfortunately mean you may see more interruption to your services.
]]>The host is down while we are performing this and hope to have this backup shortly.
Please accept our apologies for any issues caused by this.
-- Hosting UK Support Team
Update: 14:45 The server issue has been resolved now. If you have any further issues, please contact support.
]]>cPanel have provided advice on the following link:
https://forums.cpanel.net/threads/known-issues-status-page.644133/#post-2709865
For Shared Hosting and Managed Server customers, we are working through systems and downgrading MariaDB as they advise. If we have not yet reverted the update to your service will do so as soon as possible,.
If you are not a Shared Hosting customer or do not have a Managed Service, please follow the advice above if your web site(s) are currently down or affected by the issue.
]]>This is currently being investigated and updates will be provided here.
]]>This incident has the highest priority and our teams are working actively to mitigate the effects. Due to the nature of the incident at this time it is not possible to provide an ETA to full resolution.
]]>Updates will be provided here.
Thank you for your understanding.
]]>plesk81.hostinguk.net / 217.194.210.85 - Complete plesk80.hostinguk.net / 217.194.210.113 - Complete
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