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All systems are operational

Stickied Incidents

Wednesday 16th July 2025

We're aware of an issue in our data centre in North Wales

We're aware of issues within DC8 that is affecting dedicated services as well as the client area and support panel.

We have our senior engineers investigating the issue and we will provide further updates as soon as we have them.

We apologise for any inconvenience this has caused you.

Friday 11th July 2025

TX1 DC - Network Issues

We're aware of some issues with our USA TX1 Racks, we're currently investigating the issues.

Updates will be provided as we get more information.

  • LM

Tuesday 8th July 2025

plesk89.hostinguk.net - Upgrades

We are upgrading some services on plesk89, expect some short downtime of the Plesk Panel. Will be upgrading from Maria 10.3, to Maria 11.4

Any issues, please feel free to reach out

Past Incidents

Thursday 3rd September 2020

Emergency Network Maintenance

What will happen?

A potential issue has been identified with the integrity of a small number of SSD Drives within ACI leaf switches that may result in an unscheduled outage if not addressed. In order to mitigate this risk we are continuing to replace these affected switches with new ones.

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When will the work be carried out?

03/9/2020 23:00 to 04/9/2020 06:00

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Who will be completing the work?

All of the work will be completed by our experienced iomart network team with Cisco TAC assistance and onsite supporting technical teams.

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Will I experience downtime?

Throughout the window services will be AT RISK.  You may experience short periods of minor packet loss during the window, which will show as slow performance.  We do not expect any downtime as a result of this maintenance.

Tuesday 1st September 2020

Emergency Network Maintenance

What will happen?

A potential issue has been identified with the integrity of a small number of SSD Drives within ACI leaf switches that may result in an unscheduled outage if not addressed. In order to mitigate this risk these switches will be replaced with new ones.

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When will the work be carried out?

01/9/2020 23:00 to 02/9/2020 06:00

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Who will be completing the work?

All of the work will be completed by our experienced iomart network team with Cisco TAC assistance and onsite supporting technical teams.

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Will I experience downtime?

Throughout the window services will be AT RISK.  You may experience short periods of minor packet loss during the window, which will show as slow performance.  We do not expect any downtime as a result of this maintenance.

Friday 28th August 2020

Emergency Network Maintenance

Our networks team have notified us that they plan to complete emergency maintenance to fully resolve the issue that caused the outage earlier today.

This work will occur during a maintenance window starting 28/8/2020 23:00 to 29/8/2020 06:00, and all of the work will be completed by our experienced iomart network team with Cisco TAC assistance if required.

During this maintenance window between 28/8/2020 23:00 to 29/8/2020 06:00 we expect a brief outage lasting no more than 5 minutes.

I do apologise for the interruption to service.