Stickied Incidents

Wednesday 16th July 2025

We're aware of an issue in our data centre in North Wales

We're aware of issues within DC8 that is affecting dedicated services as well as the client area and support panel.

We have our senior engineers investigating the issue and we will provide further updates as soon as we have them.

We apologise for any inconvenience this has caused you.

Issue has been resol... 1 day ago We can confirm that... 1 day ago We are aware that th... 1 day ago Although services ar... 1 day ago Services have been r... 1 day ago Services have been r... 1 day ago Still experiencing i... 1 day ago

Friday 11th July 2025

TX1 DC - Network Issues

We're aware of some issues with our USA TX1 Racks, we're currently investigating the issues.

Updates will be provided as we get more information.

Tuesday 8th July 2025

plesk89.hostinguk.net - Upgrades

We are upgrading some services on plesk89, expect some short downtime of the Plesk Panel. Will be upgrading from Maria 10.3, to Maria 11.4

Any issues, please feel free to reach out

Upgrade completed. 1 week ago

Past Incidents

Friday 28th August 2020

Emergency Network Maintenance

Our networks team have notified us that they plan to complete emergency maintenance to fully resolve the issue that caused the outage earlier today.

This work will occur during a maintenance window starting 28/8/2020 23:00 to 29/8/2020 06:00, and all of the work will be completed by our experienced iomart network team with Cisco TAC assistance if required.

During this maintenance window between 28/8/2020 23:00 to 29/8/2020 06:00 we expect a brief outage lasting no more than 5 minutes.

I do apologise for the interruption to service.

Last nights maintena... 4 years ago

Issue affecting connectivity

We're currently investigating a loss of connectivity to some services.

Our network team are working on this as a matter of urgency.

Following maintenanc... 4 years ago [17:37] Jonathan Hug... 4 years ago We're seeing connect... 4 years ago Our network team are... 4 years ago Our network team is... 4 years ago We're still working... 4 years ago The issue is still b... 4 years ago Our network team is... 4 years ago Our Network team are... 4 years ago

Wednesday 26th August 2020

Drive Replcament - Venom.xssl.net

We have identified a failed drive in the array on the server venom.xssl.net. This server has been shutdown while the faulty drive is being replaced.

The Drive has been f... 4 years ago The drive has been r... 4 years ago