Stickied Incidents

Friday 23rd October 2026

Update - PHP Security Patches

We have now applied the latest PHP security patches across our shared infrastructure and managed server estate. We are currently rolling out a further update across our platforms that updates the reported PHP version numbers. For example, PHP 8.3.35 will display as 8.3.36 once the update has been fully applied. This deployment is progressing successfully and is currently being rolled out across the remainder of our estate. For customers with unmanaged servers, we strongly recommend following our previous guidance and ensuring the appropriate PHP security updates and patches have been applied to your systems as soon as possible. We will continue to monitor for any further vendor releases and provide updates where necessary.

We also have some FAQs https://billing.hostinguk.net/knowledgebase.php?id=1131-php-security-update -–-frequently-asked-questions

Past Incidents

Wednesday 11th December 2019

Migration of wasp.xssl.net

Due to an issue with the system on the server wasp.xssl.net we are currently in the progress of syncing accounts across to new hardware.

Due to the nature of the issue, we need to move this as soon as possible so we will be looking at performing the migration later this evening (Wednesday 11th).

This will require downtime of the server, however we will do our best to keep this to a minimum. Updates will follow as this is progressed.

Update [19:40] We've now began the migration of wasp to new hardware. During this time your sites will not be accessible. We hope this will be a swift migration.

Update [20:30] Most websites should now be up and running. Anyone using a dedicated IP address will have a slightly longer wait while we work out some kinks.

Update [22:10] All works now completed. If you're experiencing any technical issues please raise a support ticket and we'll be happy to assist.

Monday 9th December 2019

Connectivity issues for some VPS customers

We're aware of some connectivity issues currently affecting customers that host VPS servers with ourselves. We're currently investigating this and will update you shortly.

[Update - 10:45] Things should now be online, our networking team are continuing to investigate the cause of the outage. Further updates to follow.