Past Incidents

We are aware of an issue on one of our Plesk servers (plesk68.myhostcp.com).

Our engineers are currently looking into this. We will provide you with an update shortly on this.

Update: We are still looking into this issue and will expect the services to be back up shortly.

The issue has now been resolved. We apologise for any inconvenience this has caused you.

Our monitoring systems have alerted us to an issue that is preventing some users from accessing the HostingUK website https://www.hostinguk.net at the moment and would like to apologise for any inconvenience caused. Our engineers are currently investigating and we will post regular updates as we have them.

Update 1: Our engineers are still investigating this issue and further updates will be posted once we have more information, once again apologies for any inconvenience caused.

Update 2: Our engineers have brought the HostingUK website back into service and are continuing to monitor for any further issues.

This issue is now resolved.

We have commenced the email service upgrade.

What will happen? On Wednesday 6th of July we will be upgrading our mail servers to the latest version of the SmarterMail software. These updates include new features to help you in keeping your service secure, like Multi Factor authentication.

When will the work be carried out? The maintenance window will begin at 21:00 (BST) on Wednesday 6th of July until 04:00 (BST) Thursday 7th of July.

Who will be completing the work? All the work will be completed by our experienced technical support team.

Will I experience downtime? Within the maintenance window service will be taken offline to complete the upgrade of software. The upgrade itself is expected to result in downtime not exceeding 1 hour. During this time, you will not be able to access any of your email services, and any emails sent will be queued for delivery once the service is back online.