Past Incidents

What will happen?

A potential issue has been identified with the integrity of a small number of SSD Drives within ACI leaf switches that may result in an unscheduled outage if not addressed. In order to mitigate this risk we are continuing to replace these affected switches with new ones.

 ===========================================

When will the work be carried out?

03/9/2020 23:00 to 04/9/2020 06:00

===========================================

Who will be completing the work?

All of the work will be completed by our experienced iomart network team with Cisco TAC assistance and onsite supporting technical teams.

 ===========================================

Will I experience downtime?

Throughout the window services will be AT RISK.  You may experience short periods of minor packet loss during the window, which will show as slow performance.  We do not expect any downtime as a result of this maintenance.

What will happen?

A potential issue has been identified with the integrity of a small number of SSD Drives within ACI leaf switches that may result in an unscheduled outage if not addressed. In order to mitigate this risk these switches will be replaced with new ones.

 ===========================================

When will the work be carried out?

01/9/2020 23:00 to 02/9/2020 06:00

===========================================

Who will be completing the work?

All of the work will be completed by our experienced iomart network team with Cisco TAC assistance and onsite supporting technical teams.

 ===========================================

Will I experience downtime?

Throughout the window services will be AT RISK.  You may experience short periods of minor packet loss during the window, which will show as slow performance.  We do not expect any downtime as a result of this maintenance.

Our networks team have notified us that they plan to complete emergency maintenance to fully resolve the issue that caused the outage earlier today.

This work will occur during a maintenance window starting 28/8/2020 23:00 to 29/8/2020 06:00, and all of the work will be completed by our experienced iomart network team with Cisco TAC assistance if required.

During this maintenance window between 28/8/2020 23:00 to 29/8/2020 06:00 we expect a brief outage lasting no more than 5 minutes.

I do apologise for the interruption to service.

We have identified a failed drive in the array on the server venom.xssl.net. This server has been shutdown while the faulty drive is being replaced.