Call us: 0300 131 9608
Some systems are experiencing issues

Stickied Incidents

Saturday 24th October 2026

Update - PHP Security Patches

We have now applied the latest PHP security patches across our shared infrastructure and managed server estate. We are currently rolling out a further update across our platforms that updates the reported PHP version numbers. For example, PHP 8.3.35 will display as 8.3.36 once the update has been fully applied. This deployment is progressing successfully and is currently being rolled out across the remainder of our estate. For customers with unmanaged servers, we strongly recommend following our previous guidance and ensuring the appropriate PHP security updates and patches have been applied to your systems as soon as possible. We will continue to monitor for any further vendor releases and provide updates where necessary.

We also have some FAQs https://billing.hostinguk.net/knowledgebase.php?id=1131-php-security-update -–-frequently-asked-questions

Past Incidents

Friday 28th August 2020

Emergency Network Maintenance

Our networks team have notified us that they plan to complete emergency maintenance to fully resolve the issue that caused the outage earlier today.

This work will occur during a maintenance window starting 28/8/2020 23:00 to 29/8/2020 06:00, and all of the work will be completed by our experienced iomart network team with Cisco TAC assistance if required.

During this maintenance window between 28/8/2020 23:00 to 29/8/2020 06:00 we expect a brief outage lasting no more than 5 minutes.

I do apologise for the interruption to service.

Wednesday 26th August 2020

Drive Replcament - Venom.xssl.net

We have identified a failed drive in the array on the server venom.xssl.net. This server has been shutdown while the faulty drive is being replaced.