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Maintenance
Planned Maintenance Notification

FOR INFORMATION ONLY

Gosport Cooling Systems Replacement Project

iomart will be carrying out works to replace all of the air conditioning units in both data halls in Gosport, the works will be carried out over a eight-month period. The existing units are at end of life and will be replaced with new units that are more efficient and reliable. The contractor carrying out the work will be Sudlows who specialise in carrying out works in critical infrastructure environments. iomart have used Sudlows previously to successfully carry out cooling system replacement works in a live data centre environment.

How the work will be carried out

We will be replacing the existing units in a phased approach to ensure continuity of cooling to the Data Halls and that the space is not compromised with regards to the environmental temperature within the room. The work will be carried out on a one unit out, one unit in basis

When will the work be carried out?

The work is due to begin on 28th October 2024 with scheduled completion due in June 2025

Who will be completing the work?

Sudlows will be the main contractor carrying out the works, working in tandem with iomart management and electrical staff.

Will I experience downtime? As with any type of work of this nature there is a risk of downtime, however the planned works are expected to be non-service affecting. Shoulld any issues arise, the work will be halted and reverted to maintain the data hall temperatures and conditions

If you have any further questions or concerns regarding this work, please contact the VIP Support team or your Account Manager.

Past Incidents

Thursday 23rd May 2024

billing.hostinguk.net Software Updates

We are currently applying updates to our client area https://billing.hostinguk.net. During this time it may be briefly unavailable.

We apologise for any inconvenience caused and endeavor to keep any outage as brief as possible

Wednesday 22nd May 2024

Plesk74 Software Maintenance

The Plesk74.hostinguk.net shared hosting server is currently undergoing maintenance to install software updates. During this maintenance service may be impacted for short periods.

We apologise for any inconvenience caused and endeavor to keep any outage as brief as possible

Tuesday 21st May 2024

Issue on cPanel9.hostinguk.net

We are carrying out some emergency maintenance on our cpanel9.hostinguk.net server.

We expect the server to be back up and running shortly. However, we will keep you updated during this process.

Update: services are all up and we are continuing to monitor.

We apologise for an inconvenience caused here.

DNS Propagation Issues

Updated: 10:06

Our enginers have resolved the issues affecting DNS propagation on the hosts below. If you have an open ticket our team will be replying shortly with an update. Thank you for your patience whilst this issue was investigated.

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We are experiencing some DNS propagation issues with DNS zones on Plesk70 and Plesk78, our engineers are working to resolve this issue at the moment.

We apologise for any inconvenience this may cause. Please check back for further status updates.

Thursday 16th May 2024

Email Platform Mail (Mail4/6)

We are aware of an issue with our mail servers (Mail4/6). This is being actively worked on by our engineers.

Wednesday 15th May 2024

Shared Hosting Servers (HUK) Plesk78 Software Maintenance

The Plesk78.hostinguk.net shared hosting server is currently undergoing maintenance to install software updates. During this maintenance service may be impacted for short periods.

We apologise for any inconvenience caused and endeavor to keep any outage as brief as possible