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Maintenance
Planned Maintenance Notification

FOR INFORMATION ONLY

Gosport Cooling Systems Replacement Project

iomart will be carrying out works to replace all of the air conditioning units in both data halls in Gosport, the works will be carried out over a eight-month period. The existing units are at end of life and will be replaced with new units that are more efficient and reliable. The contractor carrying out the work will be Sudlows who specialise in carrying out works in critical infrastructure environments. iomart have used Sudlows previously to successfully carry out cooling system replacement works in a live data centre environment.

How the work will be carried out

We will be replacing the existing units in a phased approach to ensure continuity of cooling to the Data Halls and that the space is not compromised with regards to the environmental temperature within the room. The work will be carried out on a one unit out, one unit in basis

When will the work be carried out?

The work is due to begin on 28th October 2024 with scheduled completion due in June 2025

Who will be completing the work?

Sudlows will be the main contractor carrying out the works, working in tandem with iomart management and electrical staff.

Will I experience downtime? As with any type of work of this nature there is a risk of downtime, however the planned works are expected to be non-service affecting. Shoulld any issues arise, the work will be halted and reverted to maintain the data hall temperatures and conditions

If you have any further questions or concerns regarding this work, please contact the VIP Support team or your Account Manager.

Past Incidents

Monday 5th February 2024

Email Platform Email deliverability - Microsoft

We are still seeing isolated issues with the Microsoft platforms (at Microsoft).

We have worked tirelessly to do whatever we can to help them solve this, and those conversations continue. Please do keep reporting any issues you see, Our teams are online to help 24x7, as always.

Thanks for all those customers who have helped, and who have supported us during this period. We will remember your support - it means a lot.

Regards,

The Hosting UK teams.

We continue to speak... 7 months ago As we continue worki... 8 months ago We are still awaitin... 8 months ago We are starting to s... 8 months ago Good morning. Still... 8 months ago We continue to try a... 8 months ago We are still waiting... 8 months ago We are still waiting... 8 months ago We are still in disc... 8 months ago We are still working... 8 months ago We are in active con... 8 months ago We are still waiting... 8 months ago Unfortunately we are... 8 months ago
Email Platform Email deliverability

We are still seeing issues with deliverability for some email senders this morning.

We are trying to alleviate the issues, which are largely out of our control. We are still reaching out to Microsoft, requesting them for assistance.

We can only apologise for any issues; we are doing everything possible to try and help.

Friday 2nd February 2024

Email Platform Email Deliverability - Sporadic issues.

Email Delivery Issues: We are aware of some email deliverability issues occurring outside of the Hosting UK network. We are actively collaborating with Microsoft to address these issues and mitigate them as much as possible.

Top Tip: If you regularly communicate with anyone, please encourage them to whitelist your email address.