Some systems are experiencing issues
Maintenance
Scheduled Maintenance: Texas (Garland) USA Cogent Transit Network Link Upgrade

As part of our commitment to quality and continual improvement, we will be carrying out maintenance activity in Texas (Garland) USA to increase the bandwidth capacity of our Transit peering with Cogent.

What will happen? Our network engineering team will perform this work and although we expect no interruption to service, the works should be considered at-risk.

When will the work be carried out? The maintenance work will begin at 03:00 (CST) on Tuesday, 21st January 2025 and last until 06:00 (CST) on Tuesday, 21st January 2025.

Who will be completing the work? Our experienced iomart network and infrastructure team will handle all the work.

Will I experience downtime? As with any maintenance work, there is an increased risk to services. Customers should consider their services to be “at risk” for the entire duration of the maintenance window.

If you have any further questions or concerns regarding this work, please contact the VIP Support team or your Account Manager.

Regards iomart Communications Team

Stickied Incidents

Friday 10th January 2025

Cloud c1.onapp - Cloudserver issues

We are aware of a network issue with our cloud infrastructure - we are investigating this as priority and will provide updates asap.

Servers are back onl... 1 hour ago

Thursday 9th January 2025

Shared Hosting Servers (HUK) is-52368.omhservices.com - Server issues.

We have identified an issues with 'is-52368.omhservices.com' shared platform, our engineers are looking into it as a matter of priority.

Issues on this serve... 1 day ago System issue has bee... 1 day ago

Past Incidents

Monday 5th February 2024

Email Platform Email deliverability - Microsoft

We are still seeing isolated issues with the Microsoft platforms (at Microsoft).

We have worked tirelessly to do whatever we can to help them solve this, and those conversations continue. Please do keep reporting any issues you see, Our teams are online to help 24x7, as always.

Thanks for all those customers who have helped, and who have supported us during this period. We will remember your support - it means a lot.

Regards,

The Hosting UK teams.

We continue to speak... 10 months ago As we continue worki... 10 months ago We are still awaitin... 10 months ago We are starting to s... 11 months ago Good morning. Still... 11 months ago We continue to try a... 11 months ago We are still waiting... 11 months ago We are still waiting... 11 months ago We are still in disc... 11 months ago We are still working... 11 months ago We are in active con... 11 months ago We are still waiting... 11 months ago Unfortunately we are... 11 months ago
Email Platform Email deliverability

We are still seeing issues with deliverability for some email senders this morning.

We are trying to alleviate the issues, which are largely out of our control. We are still reaching out to Microsoft, requesting them for assistance.

We can only apologise for any issues; we are doing everything possible to try and help.

Friday 2nd February 2024

Email Platform Email Deliverability - Sporadic issues.

Email Delivery Issues: We are aware of some email deliverability issues occurring outside of the Hosting UK network. We are actively collaborating with Microsoft to address these issues and mitigate them as much as possible.

Top Tip: If you regularly communicate with anyone, please encourage them to whitelist your email address.

Tuesday 30th January 2024

Network Switch Maintenance

During the week commencing 29th January 2024 we will be performing maintenance on our Top-Of-Rack Network Switches within our DC8 datacentre.

On each weekday 29th - 2nd there will be a maintenance window between 23:00 and 02:00, where we will replace switches with new models. During this window a a short period of downtime, not exceeding 15 minutes may be observed while these replacements are completed.