Some systems are experiencing issues
Maintenance
Planned Maintenance: DC5-unity-04 Upgrade Scheduled 28-03-24 2300 - 30-03-24 0200(GMT)

As part of our commitment to quality and continual improvement, iomart will be carrying out planned work on 28/03/24. The work will be an upgrade to the SAN Operating Environment (OE).

The maintenance work will begin at 23:00 (GMT) on 28th Mar and last until 02:00 (GMT) on 30th Mar.

Maintenance: Update – Storage Array Upgrade of Operating System and Disk Firmware

The maintenance work will begin at 23:00 (BST) on 1st April and last until 03:00 (BST) on 2nd April.

Past Incidents

Thursday 9th June 2022

Shared Hosting servers (UH) wasp.xssl.net chassis swap

The shared server wasp.xssl.net is showing a hardware fault, due to which its chassis is being swapped.

Replacement server has been set up, onto which the accounts have been copied over.

At 12 noon, we'll turn off services on the old server, and do a final sync of files and databases to the new server. The IP addresses of the old server will then be assigned to the new one so no changes will have to be made to the installation, plugin or DNS from customers' side.

Tuesday 7th June 2022

Support portal Ticketing system undergoing emergency maintenance

2022-06-07 09:25 - The ticketing system is currently undergoing emergency maintenance. We'll be back online shortly.

2022-06-07 10:25 - System is back online