Some systems are experiencing issues
Maintenance
Raging Wire Data centre (Texas - USA) - Emergency Maintenance Notice.

Please see the time and date in the message below - we are working in (Central Daylight Time, CDT) this affects services in Garland, Texas USA.

Due to ongoing issues with the power supplies at our Dallas data center (Raging Wire - Garland - Texas), our engineering team will be conducting emergency maintenance on the racks that contain our server estates.

As a result, services will be interrupted for up to one hour. However, we will be working diligently to complete the necessary work as quickly as possible.

Estimated Maintenance Window:

Date: May 2nd, 2024 Time: 23:00 hours (Central Daylight Time, CDT)

We will confirm the times as we move forward today.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any urgent concerns, please feel free to reach out to our support team.

Past Incidents

Wednesday 17th June 2020

Telephone Support

We are aware of an issue affecting our telephone lines at present.

While this is ongoing, please raise any queries via your client area at https://billing.hostinguk.net/ or via our support portal https://support.hostinguk.net/

This was resolved 3 years ago

Monday 15th June 2020

Hosted Exchange Issues

We are currently experiencing issues with our Hosted Exchange platform. Engineers are currently investigating this. There will be further updates as soon as possible.

All mailboxes have n... 3 years ago We have restored acc... 3 years ago

Saturday 13th June 2020

Issue affecting Plesk66

Engineers are working to identify a fault with the Plesk66 server which affects both email and websites.

As you may be aware... 3 years ago The restore is now c... 3 years ago File restore is prog... 3 years ago The restore of websi... 3 years ago Mail services, exclu... 3 years ago Work is ongoing to r... 3 years ago Work to resolve the... 3 years ago Engineers have been... 3 years ago

Friday 5th June 2020

Plesk Notification: Vulnerability with myLittleAdmin

We have just received a notification from Plesk regarding a vulnerability with myLittleAdmin. They have advised that myLittleAdmin to be removed from the server, they do not have an immediate fix and it looks unlikely they are not going to produce an update at any point in the future. For more information on this issue please see:

https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2020-13166

Going forward we are removing myLittleAdmin to help avoid the issues caused by the vulnerability. Customers will be able to use SQL Management Studio, here is the latest version of this software:

https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-ver15

If you wish to import or export the database you can still use the Plesk tools & Backup.

Thursday 4th June 2020

support.hostinguk.net

We're aware of an issue currently affecting the support system.

This is being investigate currently.

Please bear with us.

[update]

This is now resolved.