All systems are operational
Maintenance
Scheduled Maintenance: DXB-MXL IOS upgrade

As part of our commitment to quality and continual improvement, iomart plans to conduct maintenance on the 21/04/2025. The work specifically will be to upgrade DXB MXL switches A1 & A2 firmware.

We are writing to inform you of our intention to conduct this maintenance.

What will happen? iomart Network team will upgrade the MXL switches’ firmware. During the maintenance window there may be network disruption as we are required to reload the switches, however this should be minimal as the switches are comprised of a redundant pair.

When will the work be carried out? The maintenance work will begin at 20:00 (UK Time) on Mon 21/04/2025 and last until 21:00 (UK Time) on Mon 21/04/2025.

Who will be completing the work? All tasks will be carried out by our iomart Infrastructure engineer.

Will I experience downtime? During the maintenance window, there is a risk that customers may experience some disruption to their network traffic, however this may not be visible as the traffic should continue to pass through the second device in the redundant pair.

If you have any further questions or concerns regarding this work, please contact your Account Manager.

Maintenance: DC5 – ACI Routing Migration

As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on Tuesday, 22nd April 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance. What will happen? During the maintenance window the resilient border nodes will be undergoing migration to higher capacity ports with minor reconfigurations to allow for further upgrades and platform expansion. When will the work be carried out? The maintenance work will commence at 23:00 (BST) on Tuesday, 22nd April 2025 and last until 04:00 (BST) on Wednesday, 23rd April 2025. Who will be completing the work? All updates to the DC5 devices will be carried out by our iomart network team.

Will I experience downtime? Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected interruption to services within DC5.

If you have any further questions or concerns regarding this work, please contact your Account Manager.

Regards,

iomart Communications Team

Stickied Incidents

Tuesday 15th April 2025

Temperature Issues - GUF Datahall

Please be advised we are currently experiencing temperature issues in GUF Datahall.

Our engineers are on-site and investigating the issue with the affected equipment.

  • LM
Backup AHU's have be... 5 days ago

Past Incidents

Tuesday 5th November 2019

cPanel and MariaDb/MySQL Issue

The automated cPanel update process on November 5th has resulted in an issue with MariaDB (MySQL).

cPanel have provided advice on the following link:

https://forums.cpanel.net/threads/known-issues-status-page.644133/#post-2709865

For Shared Hosting and Managed Server customers, we are working through systems and downgrading MariaDB as they advise. If we have not yet reverted the update to your service will do so as soon as possible,.

If you are not a Shared Hosting customer or do not have a Managed Service, please follow the advice above if your web site(s) are currently down or affected by the issue.

This incident is mit... 5 years ago This issue appears t... 5 years ago