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Stickied Incidents

Wednesday 21st October 2026

Important PHP security update

Service Update - The PHP security update addressing the recently disclosed critical vulnerabilities has now been released. We are currently updating PHP across our platforms in line with the vendor-provided patches and are prioritising deployment to ensure all affected systems are secured as quickly as possible. For customers managing their own servers, we strongly recommend applying the relevant PHP updates at the earliest opportunity. We will continue to monitor the rollout and provide further updates as required. Thank you for your patience and understanding.

Past Incidents

Wednesday 6th July 2022

Service upgrade - Mail4/6.hostinguk.net

We have commenced the email service upgrade.

What will happen? On Wednesday 6th of July we will be upgrading our mail servers to the latest version of the SmarterMail software. These updates include new features to help you in keeping your service secure, like Multi Factor authentication.

When will the work be carried out? The maintenance window will begin at 21:00 (BST) on Wednesday 6th of July until 04:00 (BST) Thursday 7th of July.

Who will be completing the work? All the work will be completed by our experienced technical support team.

Will I experience downtime? Within the maintenance window service will be taken offline to complete the upgrade of software. The upgrade itself is expected to result in downtime not exceeding 1 hour. During this time, you will not be able to access any of your email services, and any emails sent will be queued for delivery once the service is back online.

The upgrade has been... 4 years ago