Stickied Incidents

Friday 23rd October 2026

Update - PHP Security Patches

We have now applied the latest PHP security patches across our shared infrastructure and managed server estate. We are currently rolling out a further update across our platforms that updates the reported PHP version numbers. For example, PHP 8.3.35 will display as 8.3.36 once the update has been fully applied. This deployment is progressing successfully and is currently being rolled out across the remainder of our estate. For customers with unmanaged servers, we strongly recommend following our previous guidance and ensuring the appropriate PHP security updates and patches have been applied to your systems as soon as possible. We will continue to monitor for any further vendor releases and provide updates where necessary.

We also have some FAQs https://billing.hostinguk.net/knowledgebase.php?id=1131-php-security-update -–-frequently-asked-questions

Past Incidents

Friday 7th February 2020

Web site issues on hercules.xssl.net

We are currently investigating an issue with websites showing a suspended or IP mismatch page on the cPanel server hercules.xssl.net.

Engineers are currently working on the issue. Updates will be posted here.

Sites on dedicated I... 6 years ago We are now seeing be... 6 years ago

Wednesday 5th February 2020

Upgrade of Hercules.xssl.net

as part of the recent upgrades that we sent notices about yesterday, we will be Migrating the server hercules.xssl.net

The server move will start at 7:30pm and we expect service to be back up and running by 9:00pm. We will do our best to get these back up sooner to minimize disruption.

Updates to follow.

UPDATE 7:30pm The services on the server have now been stopped and the migration has begun. Further updates will be posted as this is progressed.

UPDATE 9:00pm The server is still syncing files. This last sync is taking longer than previous tests and what we anticipated.

Update: 9:15 PM The server sync is finished. We will now begin the process of bringing the IPs over to the new server.

Update 22:50pm The new server is up and the migration is finished. We will be looking at updating domains to the new IPs later on.