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Email Platform (HUK)

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Maintenance

Maintenance: DC5 – ACI Routing Migration

As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on Tuesday, 22nd April 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance. What will happen? During the maintenance window the resilient border nodes will be undergoing migration to higher capacity ports with minor reconfigurations to allow for further upgrades and platform expansion. When will the work be carried out? The maintenance work will commence at 23:00 (BST) on Tuesday, 22nd April 2025 and last until 04:00 (BST) on Wednesday, 23rd April 2025. Who will be completing the work? All updates to the DC5 devices will be carried out by our iomart network team.

Will I experience downtime? Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected interruption to services within DC5.

If you have any further questions or concerns regarding this work, please contact your Account Manager.

Regards,

iomart Communications Team

Past Incidents

Wednesday 14th August 2024

Issues on plesk76.hostinguk.net (also known as plesk54.hostinguk.net)

We are aware of an issue on our Plesk76.hostinguk.net server.

Update: the server is back up and running now. However, we are still investigating this on our end.

We apologise for any inconvenience this has caused.

The reboot process i... 8 months ago The server is being... 8 months ago

Tuesday 13th August 2024

Issues on Plesk70

We are aware of an issue on our shared server Plesk70.hostinguk.net

We are currently looking into this and will be posting an update shortly.

We apologise for any inconvenience caused.

We have our senior engineers working on this until a resolution is found. Further updates to follow.

Update: Server is back up and running. If you spot any issues, please raise a support ticket.