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Maintenance
DC11 – York UPS Service and Firmware Upgrade

Iomart will be carrying out a UPS Service, including Impedance testing of the batteries and Firmware version update. This is critical to the continued operation of the Uninterrupted Power Supplies and ensures the units function correctly in an incident scenario.

What will happen? There will be a series of checks and inspections completed by the combined personnel carrying out the work:

• Check the UPS units are operating fault free. • Conduct planned maintenance on x4 UPS units (Impedance and Service tasks). • Commence preparation for Firmware upgrade. • Check Site Generator is running and operating correctly. • Shutdown the UPS units and confirm site power is being fed from mains supply. • Open each UPS Input and Output breakers and confirm units are isolated. • Confirm site is stable and no alarms / warnings exist. • Conduct Firmware upgrade on all UPS units – approx. 1-2hr. • Restart UPS and transfer load from external bypass (Mains supply) to online operation. • Verify the UPS returns to normal operation with no alarms and is supporting site load. • Shutdown Generator and return to standby condition • Take UPS Load readings, confirm accuracy with PDU and IT Loads.

Following reinstatement to normal operation, the combined team will carry out plant checks to ensure there are no alarms present and that all systems are operating as normal.

When will the work be carried out? The maintenance period will be on the 3rd February 2025, from 0900hrs to 1700hrs. The Work duration is expected to take approximately 4 to 6 hours.

Who will be completing the work? The work will be carried out by iomart Data Centre manager and specialist contractors from Riello and Sudlows.

Will I experience downtime?

As with any type of maintenance there is a risk of downtime, however, the initial service works can be conducted without any impact or risk of loss to redundancy. The final procedure: firmware upgrade, will be carried out on mains supply, with our site Generator running as a planned back up, in case of loss of mains power. In the unlikely event that there is a sudden loss of external mains power to the site during this maintenance, you will experience impact, before supply is re-instated via the generator. However, we anticipate that the maintenance is expected to be non-service impacting.

If you have any questions or concerns regarding this maintenance, please contact your Account Manager.

Scheduled Maintenance: Upgrade DC5-Shared-BC05-MXL switches A1 & A2

As part of our commitment to quality and continual improvement, iomart plans to conduct maintenance on the 06/02/2025. The work specifically will be to upgrade DC5-Shared-BC05 MXL switches A1 & A2 firmware. We are writing to inform you of our intention to schedule this maintenance.

What will happen? iomart Network team will upgrade the MXL switches’ firmware. During the maintenance window there might be impact as we are going to reload the switches, but this should be minimal as the switch is part of a redundant pair

When will the work be carried out? The maintenance work will begin at 23:00 (UK Time) on Thu 06/02/2025 and last until 01:00 (UK Time) on Fri 07/02/2025.

Who will be completing the work? All tasks will be carried out by our iomart engineer.

Will I experience downtime? During the maintenance window, there is a risk that customers may experience some interruptions to their network traffic, but this may not be visible as the traffic should continue to pass through the second device in the redundant pair

DC5 – ACI Hardware & Software Upgrade

As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on the 7th, 8th & 9th February 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance.

What will happen? During the maintenance window the resilient Data Centre Switching Fabric in DC5 will be upgraded.

Who will be completing the work? All updates to the DC5 devices will be carried out by our iomart network team.

Will I experience downtime? Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected downtime to existing services during the work. However, during the maintenance window the automations that handle provisioning of network services will need to be disabled. So, it will not be possible to provision new customer networks during this time.

Further information on planned maintenance scheduled within DC5

Regarding the planned maintenance scheduled within DC5 from 21:00 (GMT) 7th February through to 21:00 (GMT) 9th February 2025. We would like to clarify that during the maintenance period, whilst network automations are shutdown, customers will not be able to process remote KVM, and/or OOB requests via the usual automated method. For urgent KVM/OOB requests please contact HostingUK support directly.

Stickied Incidents

Friday 10th January 2025

Cloud c1.onapp - Cloudserver issues

We are aware of a network issue with our cloud infrastructure - we are investigating this as priority and will provide updates asap.

Thursday 9th January 2025

Shared Hosting Servers (HUK) is-52368.omhservices.com - Server issues.

We have identified an issues with 'is-52368.omhservices.com' shared platform, our engineers are looking into it as a matter of priority.

Past Incidents

Thursday 16th May 2024

Email Platform Mail (Mail4/6)

We are aware of an issue with our mail servers (Mail4/6). This is being actively worked on by our engineers.

Wednesday 15th May 2024

Shared Hosting Servers (HUK) Plesk78 Software Maintenance

The Plesk78.hostinguk.net shared hosting server is currently undergoing maintenance to install software updates. During this maintenance service may be impacted for short periods.

We apologise for any inconvenience caused and endeavor to keep any outage as brief as possible

Monday 13th May 2024

Shared Hosting Servers (HUK) Plesk 70 Software Maintenance.

The Plesk70.hostinguk.net shared hosting server is currently undergoing maintenance to install software updates. During this maintenance service may be impacted for short periods.

We apologise for any inconvenience caused and endeavour to keep any outage as brief as possible