Past Incidents

Our engineers are aware of issues affecting some customers at present. Investigation is ongoing to identify the cause, please bear with us and further updates will be provided as soon as they become available.

If you believe your services are impacted and you have not already contacted support, please do so via your customer area.

At 23:00 tonight, 08/01/2024, our Network Engineers will be performing emergency maintenance to one of our ACI network switches in our MaidenHead DataCentre.

The maintenance window will begin at 23:00 (GMT) on Monday, 08th January and last until 03:00 (GMT) on Tuesday, 09th January.

No downtime is expected during the window, but services are considered at risk for the duration.

We're investigating an outage affecting the scarlet.xssl.net server. Engineers are working to resolve the issue as soon as possible.