Our engineering team has identified a high risk firmware bug on the top of rack switch for rack R-A06 @ DC5 GUE. In order to resolve this we will simply need to reboot the switch. During the 30-minute maintenance window, your service(s) will remain powered on however all connectivity will drop while we carry out the reboot.

Servers Affected: hercules.xssl.net

When will this work be carried out? The maintenance works will be carried out at 22:00 UK time on 17/10/2020.

Expected downtime: 5-10 minutes.

If you have any further questions or concerns regarding this work, please contact our support team and we will address any queries you may have. We sincerely apologise for this interruption to your service, however ensure you this is essential in mitigating the possibility of a more severe issue occurring to your systems in the near future.