Network Issue Friday 22nd May 2026 04:36:00

Connectivity on the Colt links remains stable following the earlier restoration work. We are still awaiting official confirmation from the onsite engineering teams that repairs have been fully completed.

Monitoring remains in place, and we will provide a further update once additional information becomes available.

Connectivity appears to have been restored on the Colt links following ongoing repair work. We have not yet received formal confirmation that all work is complete, and services may still experience intermittent instability while final repairs are carried out.

We are continuing to monitor closely and will provide further updates once the restoration is confirmed. Thank you for your continued patience.

Restoration work has continued to progress on the external fibre break. Engineers have begun preparing the first joint, with the second joint planned next, followed by fibre splicing to restore connectivity.

We will continue to monitor progress and provide further updates as more information becomes available. Thank you for your continued patience.

Engineers on site have located the fibre break and restoration work is now underway. The team is actively working to repair the damaged section and restore full service as quickly as possible.

We will continue to monitor progress and provide further updates as more information becomes available. Thank you for your continued patience.

Engineers on site have located the break affecting the external fibre line and are currently assessing the extent of the damage. At this time, there is no confirmed ETA for the repair.

We will continue to monitor progress closely and provide further updates as more information becomes available. Thank you for your continued patience.

Services in the York DC have now stabilised following the earlier internal connectivity issue, which has been resolved. The external fibre line fault is still under investigation, with engineers currently on site working to identify and resolve the issue. We apologise for any inconvenience caused during this time.

Services in the York DC have now stabilised following the earlier internal connectivity issue, which has been resolved. However, the external fibre line fault is still under investigation. Engineers are currently on site, have identified the location of the break, and are assessing the extent of the damage.

We apologise for any inconvenience caused during this time.

Services in the York DC have stabilised following the earlier internal connectivity issue, which has now been resolved. However, the external fibre line fault is still being worked on, with engineers currently on site continuing repair efforts.

We are monitoring the situation closely and will provide further updates as progress is made. Thank you for your continued patience.

Services within the York DC are now returning to normal following the earlier connectivity issues. While the DC-related issue has been resolved, work is still ongoing to repair the external fibre line fault, with engineers currently on site carrying out remediation work.

We will continue to monitor services closely and provide further updates as more information becomes available. Thank you for your continued patience and support.

Services within the York DC are now returning to normal following the earlier connectivity issues. Network engineers will continue to monitor the platform closely to ensure service stability.

We thank customers for their patience and support throughout this incident.

Network engineers continue to investigate intermittent connectivity issues affecting customers in the York DC. Troubleshooting remains ongoing as we work to identify and resolve the root cause.

We appreciate your continued patience. Further updates will be provided as more information becomes available.

We continue to investigate intermittent connectivity issues affecting customers within our York DC. Network engineers remain actively engaged in troubleshooting and have identified several areas requiring further investigation as part of the fault isolation process.

Work is ongoing to restore full service stability as quickly as possible. We understand the impact this issue is having and appreciate your continued patience while investigations continue.

We can confirm that we now have engineers on site looking at the fibre break.

A further update will be provided as soon as we have one.