Stickied Incidents

Wednesday 21st October 2026

Important PHP security update

Service Update - The PHP security update addressing the recently disclosed critical vulnerabilities has now been released. We are currently updating PHP across our platforms in line with the vendor-provided patches and are prioritising deployment to ensure all affected systems are secured as quickly as possible. For customers managing their own servers, we strongly recommend applying the relevant PHP updates at the earliest opportunity. We will continue to monitor the rollout and provide further updates as required. Thank you for your patience and understanding.

Past Incidents

Thursday 9th June 2022

Shared Hosting servers (UH) wasp.xssl.net chassis swap

The shared server wasp.xssl.net is showing a hardware fault, due to which its chassis is being swapped.

Replacement server has been set up, onto which the accounts have been copied over.

At 12 noon, we'll turn off services on the old server, and do a final sync of files and databases to the new server. The IP addresses of the old server will then be assigned to the new one so no changes will have to be made to the installation, plugin or DNS from customers' side.

The server is on new... 4 years ago

Tuesday 7th June 2022

Support portal Ticketing system undergoing emergency maintenance

2022-06-07 09:25 - The ticketing system is currently undergoing emergency maintenance. We'll be back online shortly.

2022-06-07 10:25 - System is back online

The Support Panel is... 4 years ago