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All systems are operational

Hosting UK

Email Platform

Operational

Shared Hosting Servers (HUK)

Operational

Database servers

Operational

Email Platform (HUK)

Operational

Other Components
Network
Operational
DNS
Operational
Cloud
Operational
Support portal
Operational
Shared Hosting servers (UH)
Operational
Shared Mail platform (UH)
Operational

Stickied Incidents

Wednesday 8th April 2026

Connectivity issues reported for Cloud/Dedicated Services

Service Update – OnApp Platform (DC5 Maidenhead)

The issue has now been resolved, and all services are back to normal.

Our teams will continue to monitor the platform to ensure stability.

Thank you again for your patience and understanding.

The issue has now be... 2 weeks ago We are making progre... 2 weeks ago We are making every... 2 weeks ago Our teams remain act... 2 weeks ago We are hoping for a... 2 weeks ago While the issue is o... 2 weeks ago Our engineers are co... 2 weeks ago The issue remains on... 2 weeks ago We are still experie... 2 weeks ago We are still seeing... 2 weeks ago We are still continu... 2 weeks ago Investigations are c... 2 weeks ago Investigation is sti... 2 weeks ago Our engineers are co... 2 weeks ago Our engineers are co... 2 weeks ago We are hoping to hav... 2 weeks ago Our senior engineers... 2 weeks ago We are still experie... 2 weeks ago We believe we have i... 2 weeks ago Investigations are c... 2 weeks ago Our infrastructure t... 2 weeks ago

Past Incidents

Friday 10th September 2021

Support portal Issue with billing/client area

2021-09-10 14:00 - We are aware of a problem with the billing portal and are working on the case.

This is now resolved... 4 years ago