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Some systems are experiencing issues

Stickied Incidents

Sunday 25th October 2026

Update - PHP Security Patches

We have now applied the latest PHP security patches across our shared infrastructure and managed server estate. We are currently rolling out a further update across our platforms that updates the reported PHP version numbers. For example, PHP 8.3.35 will display as 8.3.36 once the update has been fully applied. This deployment is progressing successfully and is currently being rolled out across the remainder of our estate. For customers with unmanaged servers, we strongly recommend following our previous guidance and ensuring the appropriate PHP security updates and patches have been applied to your systems as soon as possible. We will continue to monitor for any further vendor releases and provide updates where necessary.

We also have some FAQs https://billing.hostinguk.net/knowledgebase.php?id=1131-php-security-update -–-frequently-asked-questions

Past Incidents

Saturday 17th October 2020

Emergency Maintenance (hercules.xssl.net) - 17/10/2020 - 22:00-22:30

Our engineering team has identified a high risk firmware bug on the top of rack switch for rack R-A06 @ DC5 GUE. In order to resolve this we will simply need to reboot the switch. During the 30-minute maintenance window, your service(s) will remain powered on however all connectivity will drop while we carry out the reboot.

Servers Affected: hercules.xssl.net

When will this work be carried out? The maintenance works will be carried out at 22:00 UK time on 17/10/2020.

Expected downtime: 5-10 minutes.

If you have any further questions or concerns regarding this work, please contact our support team and we will address any queries you may have. We sincerely apologise for this interruption to your service, however ensure you this is essential in mitigating the possibility of a more severe issue occurring to your systems in the near future.