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Stickied Incidents

Saturday 24th October 2026

Update - PHP Security Patches

We have now applied the latest PHP security patches across our shared infrastructure and managed server estate. We are currently rolling out a further update across our platforms that updates the reported PHP version numbers. For example, PHP 8.3.35 will display as 8.3.36 once the update has been fully applied. This deployment is progressing successfully and is currently being rolled out across the remainder of our estate. For customers with unmanaged servers, we strongly recommend following our previous guidance and ensuring the appropriate PHP security updates and patches have been applied to your systems as soon as possible. We will continue to monitor for any further vendor releases and provide updates where necessary.

We also have some FAQs https://billing.hostinguk.net/knowledgebase.php?id=1131-php-security-update -–-frequently-asked-questions

Past Incidents

Thursday 3rd September 2020

Emergency Network Maintenance

What will happen?

A potential issue has been identified with the integrity of a small number of SSD Drives within ACI leaf switches that may result in an unscheduled outage if not addressed. In order to mitigate this risk we are continuing to replace these affected switches with new ones.

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When will the work be carried out?

03/9/2020 23:00 to 04/9/2020 06:00

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Who will be completing the work?

All of the work will be completed by our experienced iomart network team with Cisco TAC assistance and onsite supporting technical teams.

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Will I experience downtime?

Throughout the window services will be AT RISK.  You may experience short periods of minor packet loss during the window, which will show as slow performance.  We do not expect any downtime as a result of this maintenance.

Incident resolved 6 years ago

Tuesday 1st September 2020

Emergency Network Maintenance

What will happen?

A potential issue has been identified with the integrity of a small number of SSD Drives within ACI leaf switches that may result in an unscheduled outage if not addressed. In order to mitigate this risk these switches will be replaced with new ones.

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When will the work be carried out?

01/9/2020 23:00 to 02/9/2020 06:00

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Who will be completing the work?

All of the work will be completed by our experienced iomart network team with Cisco TAC assistance and onsite supporting technical teams.

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Will I experience downtime?

Throughout the window services will be AT RISK.  You may experience short periods of minor packet loss during the window, which will show as slow performance.  We do not expect any downtime as a result of this maintenance.