Stickied Incidents

Wednesday 8th April 2026

Connectivity issues reported for Cloud/Dedicated Services

Service Update – OnApp Platform (DC5 Maidenhead)

The issue has now been resolved, and all services are back to normal.

Our teams will continue to monitor the platform to ensure stability.

Thank you again for your patience and understanding.

The issue has now be... 1 week ago We are making progre... 1 week ago We are making every... 1 week ago Our teams remain act... 1 week ago We are hoping for a... 1 week ago While the issue is o... 1 week ago Our engineers are co... 1 week ago The issue remains on... 1 week ago We are still experie... 1 week ago We are still seeing... 1 week ago We are still continu... 1 week ago Investigations are c... 1 week ago Investigation is sti... 2 weeks ago Our engineers are co... 2 weeks ago Our engineers are co... 2 weeks ago We are hoping to hav... 2 weeks ago Our senior engineers... 2 weeks ago We are still experie... 2 weeks ago We believe we have i... 2 weeks ago Investigations are c... 2 weeks ago Our infrastructure t... 2 weeks ago

Past Incidents

Wednesday 4th March 2020

Migration of nomad.xssl.net & rocket.xssl.net

Today we will be performing the Migration of 2 servers:

nomad.xssl.net - Start of Migration at 3pm, Expected to finish 5pm.

rocket.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once nomad has finished).

The migrations of Nomad and Rocket are now complete

While the servers are being moved, services will be down until the restore has finished.

We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.

The migration of nom... 6 years ago The services on noma... 6 years ago

Tuesday 3rd March 2020

Migration of Moth.xssl.net and Widget.xssl.net

Today we will be performing the Migration of 2 servers:

Widget.xssl.net - Start of Migration 3pm, Expected to finish 5pm.

Moth.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once Widget has finished).

While the servers are being moved, services will be down until the restore has finished.

We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.

The server migration... 6 years ago The Widget.xssl.net... 6 years ago The services on Widg... 6 years ago

Monday 2nd March 2020

Migration of Ventura.xssl.net & Vulcan.xssl.net

Today we will be performing the Migration of 2 servers:

ventura.xssl.net - Start of Migration 3pm, Expected to finish 5pm.

vulcan.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once ventura has finished).

While the servers are being moved, services will be down until the restore has finished.

We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.

The server vulcan.xs... 6 years ago The sync of Vulcan.x... 6 years ago Services on vulcan.x... 6 years ago The migration of Ven... 6 years ago The sync of Ventura.... 6 years ago Services on Ventura.... 6 years ago

Migration of Excalibur.xssl.net & Demon.xssl.net

Today we will be performing the Migration of 2 servers:

excalibur.xssl.net - Start of Migration 3pm, Expected to finish 5pm.

demon.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once excalibur has finished).

While the servers are being moved, services will be down until the restore has finished.

We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.

The server migration... 6 years ago demon.xssl.net - The... 6 years ago demon.xssl.net - Mig... 6 years ago The service on excal... 6 years ago