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Some systems are experiencing issues

Hosting UK

Email Platform

Operational

Shared Hosting Servers (HUK)

Operational

Database servers

Operational

Email Platform (HUK)

Operational

Other Components
Network
Operational
DNS
Operational
Cloud
Partial Outage
Support portal
Operational
Shared Hosting servers (UH)
Operational
Shared Mail platform (UH)
Operational

Stickied Incidents

Wednesday 8th April 2026

Connectivity issues reported for Cloud/Dedicated Services

Service Update – OnApp Platform (DC5 Maidenhead)

The issue has now been resolved, and all services are back to normal.

Our teams will continue to monitor the platform to ensure stability.

Thank you again for your patience and understanding.

The issue has now be... 1 week ago We are making progre... 1 week ago We are making every... 1 week ago Our teams remain act... 1 week ago We are hoping for a... 1 week ago While the issue is o... 1 week ago Our engineers are co... 1 week ago The issue remains on... 1 week ago We are still experie... 1 week ago We are still seeing... 1 week ago We are still continu... 1 week ago Investigations are c... 1 week ago Investigation is sti... 1 week ago Our engineers are co... 1 week ago Our engineers are co... 1 week ago We are hoping to hav... 1 week ago Our senior engineers... 1 week ago We are still experie... 1 week ago We believe we have i... 1 week ago Investigations are c... 1 week ago Our infrastructure t... 2 weeks ago

Past Incidents

Friday 7th February 2020

Web site issues on hercules.xssl.net

We are currently investigating an issue with websites showing a suspended or IP mismatch page on the cPanel server hercules.xssl.net.

Engineers are currently working on the issue. Updates will be posted here.

Sites on dedicated I... 6 years ago We are now seeing be... 6 years ago