Hello, a quick update...
We have made good progress, but there are still some remaining issues to resolve and some temporary restrictions remain in place. It will take some time to fully get to the bottom of what has happened, so please bear with us while we complete the remaining recovery work and continue our discussions with cPanel.
As we move beyond the restoration of files and services, we wanted to share some initial advice:
Please change your passwords
We have no current evidence that customer passwords have been compromised. However, changing passwords is good practice and should form part of regular account housekeeping.
Some control panel access remains restricted
Information on Data Privacy & GDPR - In this instance you are considered to be the Data Controller – and Hosting UK the Data processer. Under UK GDPR, the obligation to notify the ICO of a personal data breach rests with the Data Controller, not the processor. We fully respect and support your right to report this to the ICO.
In some cases, panel access is still locked down while we complete checks and recovery work. Please contact us if you need help and the team will support you.
Please check your website files and remain vigilant
If you notice anything unusual, please let us know. We are here to help and will support you through any remaining issues.
Where required, we have restored files from safe backups
Thank you again for your patience and understanding over the last few days.
Please remember that this issue originated with cPanel. It has affected Hosting UK, along with a wide number of other hosting providers globally.
There is still some way to go, and we know some customers still need our help. We will continue to provide updates, including a timeline of events and any further feedback we receive from cPanel regarding the timing and extent of the incident.
Thanks again,
Matt
Hosting UK
