Some systems are experiencing issues

Stickied Incidents

Wednesday 19th February 2020

Upgrading Otter.xssl.net

as part of the recent upgrades that we sent notices about yesterday, we will be Migrating the server otter.xssl.net

The server move will start at 7:30pm and we expect service to be back up and running by 9:00pm. We will do our best to get these back up sooner to minimize disruption.

Updates to follow.

Issues resolving xssl.net server names

We recently had some issues with the xssl.net DNS zone which has affected some of the United Hosting servers.

We have resolved this now, however those who have accessed servers or mail using the domain during the time of the issue will have cached DNS records for up to 4 hours due to the existing TTL.

Ways to resolve this:

  • Reboot your computer and router - The cached records should be cleared by this. Failing that, they could be getting cached by DNS servers further up/outside your network.
  • Use your domain - If you have a domain name on this server, you can access WHM [mydomain.com/whm] Cpanel [mydomain.com/cpanel] and webmail [mydomain.com/webmail]. If you are using a mail client, you can also use your domain name in the mail settings to start connecting right away.
  • Wait - After 4 hours, this should resolve back to correct IP and the hostname for the server will start working for you without the need to make any changes.

Past Incidents

Wednesday 19th February 2020

Upgrading Otter.xssl.net

as part of the recent upgrades that we sent notices about yesterday, we will be Migrating the server otter.xssl.net

The server move will start at 7:30pm and we expect service to be back up and running by 9:00pm. We will do our best to get these back up sooner to minimize disruption.

Updates to follow.

Issues resolving xssl.net server names

We recently had some issues with the xssl.net DNS zone which has affected some of the United Hosting servers.

We have resolved this now, however those who have accessed servers or mail using the domain during the time of the issue will have cached DNS records for up to 4 hours due to the existing TTL.

Ways to resolve this:

  • Reboot your computer and router - The cached records should be cleared by this. Failing that, they could be getting cached by DNS servers further up/outside your network.
  • Use your domain - If you have a domain name on this server, you can access WHM [mydomain.com/whm] Cpanel [mydomain.com/cpanel] and webmail [mydomain.com/webmail]. If you are using a mail client, you can also use your domain name in the mail settings to start connecting right away.
  • Wait - After 4 hours, this should resolve back to correct IP and the hostname for the server will start working for you without the need to make any changes.

Tuesday 18th February 2020

No incidents reported

Monday 17th February 2020

No incidents reported

Sunday 16th February 2020

No incidents reported

Saturday 15th February 2020

No incidents reported

Friday 14th February 2020

No incidents reported

Thursday 13th February 2020

No incidents reported