Some systems are experiencing issues

Stickied Incidents

Thursday 5th December 2019

Issues affecting Indigo.xssl.net

We are currently investigating an issues with the cPanel server Indigo.xssl.net.

The issue is currently affecting web and mail services.

Tuesday 5th November 2019

cPanel and MariaDb/MySQL Issue

The automated cPanel update process on November 5th has resulted in an issue with MariaDB (MySQL).

cPanel have provided advice on the following link:

https://forums.cpanel.net/threads/known-issues-status-page.644133/#post-2709865

For Shared Hosting and Managed Server customers, we are working through systems and downgrading MariaDB as they advise. If we have not yet reverted the update to your service will do so as soon as possible,.

If you are not a Shared Hosting customer or do not have a Managed Service, please follow the advice above if your web site(s) are currently down or affected by the issue.

Friday 25th October 2019

Connectivity issues to some United Hosting Servers

We are seeing sustained and ongoing attacks on some United Hosting shared servers which is causing issues for some United Hosting customers.

This incident has the highest priority and our teams are working actively to mitigate the effects. Due to the nature of the incident at this time it is not possible to provide an ETA to full resolution.

Past Incidents

Friday 6th December 2019

No incidents reported

Thursday 5th December 2019

Issues affecting Indigo.xssl.net

We are currently investigating an issues with the cPanel server Indigo.xssl.net.

The issue is currently affecting web and mail services.

Wednesday 4th December 2019

Tuesday 3rd December 2019

Issues affecting Plesk 61, Plesk 65, and Plesk69

We are currently investigating issues with the following servers: plesk61.hostinguk.net - 79.171.34.4 plesk65.hostinguk.net - 79.171.39.7 plesk69.hostinguk.net - 79.171.34.12

We are currently investigating the issue, however services on these hosts are currently down. Updates will be provided as the issue is progressed.

Update 15:11 The servers plesk61 and plesk65 are currently up however we are still monitoring these and checking over services.

update 15:14 The server Plesk61 has gone down again. We are checking this.

update 15:40 The server plesk61 is currently running again, we have stopped some services we believe may be causing an issue and are still monitoring.

Update 16:16 All 3 servers are currently up. We believe we have found the service that is causing the issue and are currently running through this with the third party software providers.

Update 04/12/2019 - 09:00AM We're working with CloudLinux to try and get to the root-cause of the problem. This does unfortunately mean you may see more interruption to your services.

Monday 2nd December 2019

No incidents reported

Sunday 1st December 2019

No incidents reported

Saturday 30th November 2019

No incidents reported