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Past Incidents

Tuesday 3rd November 2026

Scheduled Maintenance - Security Update (cPanel and Plesk)

Security Advisory: Plesk and cPanel Platform Updates

Monitoring

We are applying the latest security and maintenance updates across our Plesk and cPanel hosting platforms.

These updates address critical security vulnerabilities and include updates to underlying software components to ensure the continued security, stability, and reliability of hosted services.

Key Information

Critical security fixes are included within these platform updates. Some updates may regenerate web server configuration files as part of the maintenance process. Customers using custom web server or virtual host configurations should review their settings following the completion of maintenance. Platform-specific fixes and security updates have also been applied, including updates to MariaDB packages addressing known vulnerabilities such as CVE-2026-92262. Windows-based Plesk environments have also received updates relating to code-signing certificate validation.

Managed Customers

Our Infrastructure Team is applying these updates to managed and shared hosting services in accordance with our standard maintenance procedures. No action is required from customers on these platforms.

Unmanaged Customers

Customers who manage their own Plesk or cPanel servers are strongly encouraged to review and apply all recommended security updates as soon as possible to ensure their environments remain protected against known vulnerabilities.

We will provide further updates if any additional action is required.

Monday 2nd November 2026

Scheduled Maintenance - Kernel Security Update (CVE-2026-98432)

As part of our ongoing security maintenance, we recently deployed emergency mitigation updates over the weekend to address the Linux kernel vulnerability CVE-2026-98432. An official vendor kernel update, 4.18.0-553.182.1.el8_10.x86_64, has now been released and supersedes the temporary testing kernel that was deployed as part of the emergency response. To ensure systems remain fully protected and up to date, we will be applying this latest security update across affected servers.

Maintenance Window: 02 November 2026, from 21:00 GMT

During this maintenance window, affected servers will require a reboot for the update to take effect. Customers may experience a brief interruption to service while the update is installed and systems are restarted.

Customers with unmanaged servers are responsible for applying this update to their own systems. We strongly recommend installing the latest vendor-supplied kernel update as soon as possible to ensure continued protection against CVE-2026-98432.

We apologise for any inconvenience caused and appreciate your understanding as we continue to prioritise the security, stability, and reliability of our services. Further updates will be provided here as the maintenance progresses.

Sunday 1st November 2026

Shared Hosting Servers (HUK) Issue on plesk81.hostinguk.net (plesk81)

We are investigating a server resource issue that may affect the availability of hosted services. Our team is working to identify the cause and restore normal operation as quickly as possible. Further updates will be provided as more information becomes available.

Saturday 31st October 2026

Client Area unavailable

We are aware of a fault with our client area.

We are working to resolve the issue as quickly as possible.

Security Advisory: Linux Kernel Vulnerability (CVE-2026-98432)

We are aware of a recently identified security vulnerability affecting certain Linux operating systems, including software used across the hosting industry. The vulnerability, identified as CVE-2026-98432, could potentially affect server stability or availability under specific circumstances.

What are we doing?

Our technical teams are aware of the issue and are actively monitoring security updates from the relevant software vendors. We are reviewing affected systems and are prepared to apply the necessary security patches as soon as they become available.

Do customers need to do anything?

For customers using our managed hosting infrastructure, no immediate action is required. If you manage your own server, we recommend keeping your operating system updated and applying any relevant security patches once released.

Shared and Managed services will need to be restarted once the vendor releases the patch. We will publish restart timings as soon as more information is available. We apologise for any inconvenience and thank you for your patience.

Thursday 29th October 2026

Issue on shared server cpanel14.hostinguk.net

We are investigating a server resource issue that may affect the availability of hosted services. Our team is working to identify the cause and restore normal operation as quickly as possible. Further updates will be provided as more information becomes available.

Issue on pandora.terrassl.net

We are aware of an issue on pandora.terrassl.net

We have our senior engineers on the issue and we will be back in touch as soon as we have an update on this.

We apologise for any inconvenience caused here.