Some systems are experiencing issues

Stickied Incidents

Wednesday 11th December 2019

Migration of wasp.xssl.net

Due to an issue with the system on the server wasp.xssl.net we are currently in the progress of syncing accounts across to new hardware.

Due to the nature of the issue, we need to move this as soon as possible so we will be looking at performing the migration later this evening (Wednesday 11th).

This will require downtime of the server, however we will do our best to keep this to a minimum. Updates will follow as this is progressed.

Update [19:40] We've now began the migration of wasp to new hardware. During this time your sites will not be accessible. We hope this will be a swift migration.

Update [20:30] Most websites should now be up and running. Anyone using a dedicated IP address will have a slightly longer wait while we work out some kinks.

Update [22:10] All works now completed. If you're experiencing any technical issues please raise a support ticket and we'll be happy to assist.

Monday 9th December 2019

Connectivity issues for some VPS customers

We're aware of some connectivity issues currently affecting customers that host VPS servers with ourselves. We're currently investigating this and will update you shortly.

[Update - 10:45] Things should now be online, our networking team are continuing to investigate the cause of the outage. Further updates to follow.

Thursday 5th December 2019

Issues affecting Indigo.xssl.net

We are currently investigating an issues with the cPanel server Indigo.xssl.net.

The issue is currently affecting web and mail services.

Update: 16:40 We're currently migrating data off this server to new Hardware. We're hoping to complete the migration tonight, this may incur some downtime while the work is carried out.

Update: 22:58 The migration to new Hardware is complete and most customers should be up and running. Anyone with a dedicated IP address will have a slightly longer wait while we sort out your IP addresses. We appreciate your patience.

Update: 23:50 Dedicated IP's now working. If you're experiencing any issues please raise a ticket.

Tuesday 5th November 2019

cPanel and MariaDb/MySQL Issue

The automated cPanel update process on November 5th has resulted in an issue with MariaDB (MySQL).

cPanel have provided advice on the following link:

https://forums.cpanel.net/threads/known-issues-status-page.644133/#post-2709865

For Shared Hosting and Managed Server customers, we are working through systems and downgrading MariaDB as they advise. If we have not yet reverted the update to your service will do so as soon as possible,.

If you are not a Shared Hosting customer or do not have a Managed Service, please follow the advice above if your web site(s) are currently down or affected by the issue.

Friday 25th October 2019

Connectivity issues to some United Hosting Servers

We are seeing sustained and ongoing attacks on some United Hosting shared servers which is causing issues for some United Hosting customers.

This incident has the highest priority and our teams are working actively to mitigate the effects. Due to the nature of the incident at this time it is not possible to provide an ETA to full resolution.

Past Incidents

Monday 16th December 2019

No incidents reported

Sunday 15th December 2019

No incidents reported

Saturday 14th December 2019

No incidents reported

Friday 13th December 2019

No incidents reported

Thursday 12th December 2019

No incidents reported

Wednesday 11th December 2019

Migration of wasp.xssl.net

Due to an issue with the system on the server wasp.xssl.net we are currently in the progress of syncing accounts across to new hardware.

Due to the nature of the issue, we need to move this as soon as possible so we will be looking at performing the migration later this evening (Wednesday 11th).

This will require downtime of the server, however we will do our best to keep this to a minimum. Updates will follow as this is progressed.

Update [19:40] We've now began the migration of wasp to new hardware. During this time your sites will not be accessible. We hope this will be a swift migration.

Update [20:30] Most websites should now be up and running. Anyone using a dedicated IP address will have a slightly longer wait while we work out some kinks.

Update [22:10] All works now completed. If you're experiencing any technical issues please raise a support ticket and we'll be happy to assist.

Tuesday 10th December 2019

No incidents reported

Monday 9th December 2019

Connectivity issues for some VPS customers

We're aware of some connectivity issues currently affecting customers that host VPS servers with ourselves. We're currently investigating this and will update you shortly.

[Update - 10:45] Things should now be online, our networking team are continuing to investigate the cause of the outage. Further updates to follow.